"Services are going to move in this decade to being the front edge of the industry."
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Original Language: English
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Sources
Louis V. Gerstner, Jr., Former IBM CEO (2002) cited in: John P. Green (Jr) (2007) Determining the Reliability and Validity of Service Quality Scores. p. 22
https://en.wikiquote.org/wiki/Services_marketing
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Services marketing
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