Quote by Philip B. Crosby | TrueQuotes

"[ Total Quality Management (TQM) is] a term first used to describe a management approach to quality improvement. Since then, TQM has taken on many meanings. Simply put, it is a management approach to long-term success through customer satisfaction. TQM is based on all members of an organization participating in improving processes, products, services and the culture in which they work. The methods for implementing this approach are found in the teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa and Joseph M. Juran."

— Philip B. Crosby

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Businesspeople from the United States Engineers from the United States Non-fiction authors from the United States Business theorists from the United States People from West Virginia

Original Language: English

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Sources

, "Quality Glossary," at asq.org. Accessed 08.2016.

https://en.wikiquote.org/wiki/Philip_B._Crosby

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Businesspeople from the United States Engineers from the United States Non-fiction authors from the United States Business theorists from the United States People from West Virginia

Philip B. Crosby

Philip Bayard "Phil" Crosby (June 18, 1926 – August 18, 2001) was an American businessman and author who contributed to management theory and quality management practices.

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