"Most managers are so concerned with today, and with getting our own real and imagined problems settled, that we are incapable of planning corrective or positive actions more than a week or so ahead."
Quote Details
Added by wikiquote-import-bot
Unverified quote
0 likes
Businesspeople from the United StatesEngineers from the United StatesNon-fiction authors from the United StatesBusiness theorists from the United StatesPeople from West Virginia
Original Language: English
Available Languages (1)
Sources
Cited in: Joseph C. Fields. Total Quality for Schools: A Suggestion for American Education. 1993, p. 47
https://en.wikiquote.org/wiki/Philip_B._Crosby
Revision History
No revisions have been submitted for this quote.
Categories
Philip B. Crosby
Philip Bayard "Phil" Crosby (June 18, 1926 – August 18, 2001) was an American businessman and author who contributed to management theory and quality management practices.
12 quotes on TrueQuotesView all quotes by Philip B. Crosby →
Related Quotes
"The first erroneous assumption is that quality means goodness, or luxury, or shininess or weight. The word "quality" …"
"Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned."
"Quality is conformance to requirements - nothing more, nothing less."
"In a true zero-defects approach, there are no unimportant items."
"Improving quality requires a culture change, not just a new diet."
"Change should be a friend. It should happen by plan, not by accident."
"A rule to live by: I won't use anything I can't explain in five minutes."
"The problem of quality management is not what people don't know about it. The problem is what the think they do know."
"Management has to get right in there and be active when it comes to quality."
"Quality is free, but no one is ever going to know it if there isn't some sort of agreed-on system of measurement. Qua…"