Businesspeople From The United States

"The 14 points [for quality control] apply anywhere, to small organizations as well as to large ones...:"

"Loss of market begets unemployment. Emphasis has been on short-term profit, to the undernourishment of plans that might generate new product and service that would keep the company alive and provide jobs and more jobs. It is no longer socially acceptable performance to lose market and to dump hourly workers on to the heap of unemployed."

"The aim of this book is to try to explain to top management of America that their job is to improve competitive position. One need not be an economist to understand from the papers that many American products are not competitive at home or abroad, lost to foreign invasion, causing unemployment at home. Failure of management to plan for the future and to foresee problems has nurtured waste of manpower, of materials and of machine time, all of which raise the manufacturers costs and the price the purchaser must pay. The consumer is not always willing to subsidize this waste."

"Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer..."

"We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected."

"The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management."

"Part of America's industrial problems is the aim of its corporate managers. Most American executives think they are in the business to make money, rather than products or service...The Japanese corporate credo, on the other hand, is that a company should become the world's most efficient provider of whatever product and service it offers. Once it becomes the world leader and continues to offer good products, profits follow."

"Quality comes not from inspection, but from improvement of the production process."

"Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs."

"Defects are not free. Somebody makes them, and gets paid for making them."

"In Europe and in America, people are now more interested in the cost of quality and in systems of quality-audit. But in Japan, we are keeping very strong interest to improve quality by use of methods which you started....when we improve quality we also improve productivity, just as you told us in 1950 would happen."

"I think that people here expect miracles. American management thinks that they can just copy from Japan—but they don't know what to copy!"

"They realized that the gains that you get by statistical methods are gains that you get without new machinery, without new people. Anybody can produce quality if he lowers his production rate. That is not what I am talking about. Statistical thinking and statistical methods are to Japanese production workers, foremen, and all the way through the company, a second language. In statistical control you have a reproducible product hour after hour, day after day. And see how comforting that is to management, they now know what they can produce, they know what their costs are going to be."

"Blame the process, not the people."

"Learning is not compulsory; it's voluntary. Improvement is not compulsory; it's voluntary. But to survive, we must learn."

"The worker is not the problem. The problem is at the top! Management!"

"That's all window dressing. That's not fundamental. That's not getting at change and the transformation that must take place. Sure we have to solve problems. Certainly stamp out the fire. Stamp out the fire and get nowhere. Stamp out the fires puts us back to where we were in the first place. Taking action on the basis of results without theory of knowledge, without theory of variation, without knowledge about a system. Anything goes wrong, do something about it, overreacting; acting without knowledge, the effect is to make things worse. With the best of intentions and best efforts, managing by results is, in effect, exactly the same, as Dr. Myron Tribus put it, while driving your automobile, keeping your eye on the rear view mirror, what would happen? And that's what management by results is, keeping your eye on results."

"Uncontrolled variation is the enemy of quality."

"Without data, you're just another person with an opinion."

"Two of my favourite current management writers are Americans – Clayton Christensen and Peter Senge. My all-time favourite gurus are Peter Drucker, who became a greatly admired friend, and W. Edwards Deming. The thing that set these people apart from many other business commentators is that they didn’t propose any all - encompassing theories, they simply told it like it is. The fact is that life cannot be summarised as a simple set of rules; it’s far too complicated for that and it’s always changing. Unfortunately, all-encompassing panaceas do seem to be popular and certainly sell books, which is why I so value the objectivity of thought that each of these people brought to the debate."

"And by the way, I've been indicted more times than Alphonse Capone. He's the most vicious of all gangsters. If he took you to dinner and if you didn't look proper, if you laughed a little bit, he might think you're laughing at him, it's dangerous to laugh – he'd kill you immediately. He was indicted one time. I was indicted four times."

"You can get much farther with a kind word and a gun than you can with a kind word alone."

"I've been accused of every death except the casualty list of the World War."

"This American system of ours ... call it Americanism, call it capitalism, call it what you like, gives to each and every one of us a great opportunity if we only seize it with both hands and make the most of it."

"This is virgin territory out here for whorehouses."

"Don't get the idea that I'm one of these goddamn radicals. Don't get the idea that I'm knocking the American system."

"Do I do business with Canadian racketeers? I don't even know what street Canada is on."

"I have spent the best years of my life giving people the lighter pleasures, helping them have a good time, and all I get is abuse, the existence of a hunted man."

"UFC is definitely a younger guy’s sport. Our target audience is anywhere from age 17 to 35. And our fighters will be household names. Where I’d like to see it is like it is in Japan right now. We were just over there [on August 10, 2003] with Chuck Liddell, who was representing UFC in a UFC versus PRIDE fight. And he knocked out Alistair Overeem in the first round [3:09] of the PRIDE Grand Prix Elimination tournament. That was awesome, man. Chuck couldn’t leave the place on Monday morning. He went to go shopping, to buy some things for his family, and he was swarmed for forty-five minutes. The mall security had to pull him out of there and throw him in a car. There were thirty seven thousand people at the event, and it was the first time the tournament was shown on free TV. So millions of people saw him fight that night – not only in Japan, but in the US."

"UFC is also safer than boxing because of the tap-out rule. I'll give you an example: when Roberto Duran said, 'No mas' (meaning 'no more' in Spanish) because he couldn't continue and knew he was hurt, he was ridiculed the rest of his career. In UFC, a fighter can tap out if he's in a dangerous position or believes he's going to be seriously injured."

"No doubt about it. The reality is, there’s nothing fake, obviously, like pro wrestling, and it is the most hard-core, full-contact event in the world."

"Lorenzo Fertitta was a good friend of mine since we were kids. He and I were going to do something together in boxing anyway, so I called Lorenzo - he was down in Miami - and I said, ‘You know what, I just found out the UFC is for sale. What do you think?’ And he said, ‘That’s interesting.'"

"I boxed in the amateurs before getting into submission fighting and got hooked. Actually, I owned three boxing gyms in Vegas. I trained and managed fighters and had a sports management company. One day I met Tito Ortiz and Chuck Liddell, who I started representing, and I got into this huge contract negotiation with Bob Meyerwitz, the former owner of Tito Ortiz’s contract. Through that, Bob and I developed a mutual respect for one another."

"Actually, the father of mixed martial arts, if you will, was Bruce Lee. If you look at the way Bruce Lee trained, the way he fought, and many of the things he wrote, he said the perfect style was no style. You take a little something from everything. You take the good things from every different discipline, use what works, and you throw the rest away."

"My point is, any of you wanna win this fucking show, move on, take those fucking people out of the equation."

"It isn't all about signing autographs and banging broads."

"Avian flu, which has already killed 50 people, is only a mutation away from being transmissible from person to person. We have no immunity, no vaccines, and no cure. It is imperative that we strengthen our domestic vaccine supply, expand legal protections, encourage collaboration between the public and private sectors, and advance research and development. These initiatives will help protect us from a deadly viral outbreak that experts warn could come to our shores any day."

"Rosa Parks' bold and principled refusal to give up her seat was not an intentional attempt to change a nation, but a singular act aimed at restoring the dignity of the individual. Yet Mrs. Parks' life defined a generation and redefined a nation. Her individual act sparked a revolution that marched America closer to becoming the society grounded in freedom and individual liberty envisioned by our nation's founders. I'm humbled to represent my colleagues in this ceremony honoring Rosa Parks. While our nation must say goodbye to this inspiring leader, her life and legacy will live on in all who continue to share her passion for freedom and justice."

"If Senator Reid had come to me and said, 'This is a problem,' which he never did, I would have said, 'Let's talk about it.' I would have said, 'Let's bring in the Intelligence Committee or the leaders, and let's talk about it in a civil, a dignified, a respectful way."

"The United States Senate has been hijacked by the Democratic leadership. Once again, it shows the Democrats use scare tactics. They have no convictions, they have no principles, they have no ideas. But this is the ultimate. Since I've been majority leader, I'll have to say, not with the previous Democratic leader or the current Democratic leader have ever I been slapped in the face with such an affront to the leadership of this grand institution."

"What really did I escape from, thought I saw Gods face on the design in my vintage Claiborne"

"Y'all don't treat women fair She read about herself in the bible Believing she the reason sin is here"

"Too many rappers, athletes and actors But not enough nigga's in NASA"

"Who give you the latest dances, trends, and fashion, But when it comes to residuals, they look past us"

"We in chronic need of a second look of the law books, And the whole race dichotomy"

"The hypocrisy is all I can see, White cop acquitted for murder, Black cop cop a plea, That type of shit make me stop and think"

"As James Baldwin says, You can only be destroyed by believing that you really are what the white world considers a nigger"

"People afraid of criticism but I always put myself in a sacrificial position,they been know I ain't just rappin for fame"

"if you squash me, learn to live with me"

"Slave food turned to soul food, collards to neck bones"