"The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management."
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Businesspeople from the United StatesEducators from the United StatesMathematicians from the United StatesStatisticiansBusiness theorists from the United States
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https://en.wikiquote.org/wiki/W._Edwards_Deming
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W. Edwards Deming
William Edwards Deming (October 14, 1900 – December 20, 1993) was an American statistician, college professor, author, lecturer, and consultant, known for his work in the field of quality management.
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