British women chief executives

"I’ve worked for Passenger for almost 3 years, beginning my career here in July 2018."

"I’m Head of Customer Services and am responsible for the customer service team and all interactions between Passenger and customers."

"I oversee any new customers at any level during the onboarding process – we run a very busy help desk for Premium account holders and end-users for myTrip."

"I was a working mum for a long time which affected my options, but I did make sure that I was abreast of changes that were happening as I looked for the best opportunities for me."

"I did plan my move to digital as I thought it would offer me more longevity, but my career was never plotted out from start to finish."

"I’m also proud of our team and their growth, having played a part in their progression as a manager. It’s very rewarding to help people achieve their career objectives."

"My mission is to continue to make sure the product offer is right for the high street retailer’s customers, and not “look over her shoulders” at what competitors are doing."

"Unconscious bias" had affected recruitment for the board, which decides when serious offenders in England and Wales can leave jail."

"Loss of confidence" among board members."

"It was obviously a very difficult period for the board."

"We saw the departure of our previous chair in difficult circumstances, the board was subject to unprecedented amount of publicity, the like of which we haven't experienced before, and I think there was a loss of confidence amongst ourselves a little bit."

"At the moment we have no black Parole Board members and that's of significant concern to me."

"There must have been some kind of unconscious bias in those processes, we're not going to have those processes next time around."

"If somebody is recalled back to custody and actually the risk doesn’t warrant it, then an executive release is a much faster process."

"I think there are arguments for making changes to the criminal justice system."

"have always believed we have lots to gain and nothing to lose by being more open about our work."

"Citing moves in recent years to hold hearings in public and publish decision summaries."

"“Encouraging someone to take part is really like giving them a gift for life. There are not many things where you can say, ‘I’m going to do that, I am going to do some good and I’m going to get a medal for it’.”"

"“I feel fit, I feel well, I feel fit, I feel well”"

"If what you start now becomes a daily habit, you’ll still do it when you’re 70 or 80. The more you look after yourself and the fitter you are, the more choices you have when you’re older. Walking gives you confidence because you can feel your body get stronger."

"If you’re in a fog of depression, set yourself doable goals and build up from there. Head out at a time of day when your energy is highest."

"Reward yourself. If you’ve completed a good walk, pat yourself on the back for getting out there."

"“For some founders, it's very hard to evolve the charity, because as it gets bigger, they very much don't know how to do that. And so, I've always been really conscious that it's really important to evolve, to keep changing, to keep being relevant.""

"“Everything around us has changed, but the values hold strong. And I think that's really important. Whilst I'm not Bilbo Baggins, and I won't be here till I'm 111, I hope that those values will be the thing that holds the charity going forward, and that no matter what decisions are made, there will always be a check in back to: ‘Well is that the right thing for the charity?’'"

"I've always been conscious that the better you take care of the inside, the more you can do on the outside,"

"Everybody's got a starting point. It might be walking 500 yards down to the local shop, but I always say that if you can get yourself out three times a week, no matter how far you walk, you'll see the benefits."

"Walking gives confidence because you're feeling in control of your body."

"We've all been through stages in our life where we haven't been as active as we should, but walking is so attainable that you'll feel your confidence growing knowing you're doing something just for yourself."

"I love the beginning of the day because it's full of promise, and when you're up early it feels like you're part of something unique that no one else is seeing."

"The beauty of walking is that as long as you've got comfortable clothes, you can do it. That said, the most important thing is having shoes that are comfortable!"

"My firm belief is that a lot of the businesses women are creating feel more lifestyle."

"And therefore when you’re going into that finance community, which is very male dominated, it’s quite difficult to get that connection and the genuine insight and understanding around those businesses."

"We're on this mission to try to enable tens of thousands of women, initially in the UK and then around the world, to be able to have that great flexible but sustainable business but with all that support and mentoring from us."

"I always get in trouble when I say I want to build a $1bn business, because our shareholders say ‘Nancy you shouldn’t be declaring all of that stuff’, But I do want to build a big business."

"‎It's the biggest short-form social knowledge library on the internet, I believe. We create the knowledge store, and we have interactive tools and community functions."

"About 60 per cent of the traffic comes in from natural search."

"The company also performs that little techie trick known as "search engine optimisation", so that if you want to know how to make the perfect teriyaki chicken, open a bottle of champagne without spilling any, or build your own cold-fusion nuclear reactor etc, it should come out pretty near the top of your Google search."

"I noticed that women were active in their communities and yes, they were talking about love, beauty, relationships, but the biggest thing I noticed was that that were also talking about wanting to start a business."

"I started and ran Women in Business for five years, and we did mentoring around the country."

"I sat on the beauty industry trade board CEW and I saw so much innovation in beauty."

"‎I wanted to create a brand new concept and it’d have to be steeped in personal service."

"It had to be in private homes yet still be social because we all like to share."

"Many retail business are just watching with horror almost at the mess that has been created."

"I think many retail business are just watching with horror almost at the mess that has been created and how it’s so late, and from a business point of view you would never, never leave everything to the last minute."

"That ability to deliver pretty low inflation or even deflation in non-food over the last five years or so has been dependent on frictionless movement of goods across borders, and to the extent that goods are imported from the EU, or from countries that the EU has a trade deal with, as there are no tariffs on those goods coming in."

"If we’re on WTO tariffs, and if we have any friction at the borders, that will put costs up for retailers and hence prices up for consumers."

"I was gobsmacked by it at the time because back then you were routinely talking hundreds of thousands of pounds for some of these larger “gold standard” government projects."

"I’d never really been all that aware of the scale of it all when seeing statistics quoted in the newspaper until I started working in the industry."

"Being innovative is crucial in our line of work, and yes it brings a lot of value to try something."

"I believe you don't have to do something new for the sake of doing something new, just consider things that have worked well so far."

"I honestly don't think a day goes by, certainly a week, where I don’t learn something from each other."

"We're always learning from each other, which I think that is really valuable."

"They were opening shops like ­billy-o as loads of people were buying things on credit. At that time you did not have to be a great retailer to enjoy a measure of success. But now it is the customer in charge and digitalisation is largely driving it."

"The digital revolution has had a major impact on the way consumers shop. It’s a game-changer."

"Technology is giving rise to a pace of change that we have not ever seen before. For the customer it’s great."

"Customers don’t care what shopping channel they use."

"It is a great opportunity for retailers as it provides small retail businesses with a shop window to the world, driving exports of British products rather than just being a physical place in the community."

"It wasn’t my career plan."

"I was a clinician, but at East London NHS Foundation Trust I was encouraged to take on management and leadership responsibilities so I kind of fell into it really."

"From a very young age, I assumed that I would have to work harder to do well."

"There were some jobs I did not get but I don’t know if that was because I’m a woman or because of my ethnicity."

"They should ask themselves the question: ‘Does race really matter?’ and they should not just follow the WRES because they have been told they have to."

"They need to have a debate around why it matters."

"You are always going to need highly specialised individuals, But the pandemic has highlighted the need for greater versatility and adaptability within healthcare."

"What is required in Northumberland will be different to Devon, to London to Kent, etc."

"HEE will work closely with providers to understand differing service designs and models."

"We are in a unique position, we act as a convener between a host of organisations and educational institutions."

"We can use our extensive connections to bring people together to bring together people under a common purpose of driving improvements in health education and training."

"We may have to run double programmes for people to catch up on what they have missed."

"Who will increasingly look to foster closer ties to the various Royal colleges and to develop new ways to maintain and even enhance learning."

"Leadership is something that everybody in an organization can demonstrate and take on at different points in time, no matter their rank or professional identity."

"We don’t make the most of all the assets that we have in terms of our people in the health service."

"We have the same old solutions, the same old people, coming up with the same old answers."

"Diversity brings new ideas, new solutions, and a wider range of understanding about the subtleties of culture, behavior, and values."

"Some of our leaders talk about the need for diversity of opinion and diversity of thought without necessarily acknowledging that we need more women."

"It is shameful, I could tell you stories from my own experience from when I was a trainee right up to last year."

"It is a significant problem; it is everywhere."

"I think we have to ask ourselves and be much more aware of what’s going on around us."

"There are some really practical things that we can do."

"We must change attitudes and behaviour."

"It is really important that every organisation signs up."

"We went round to all our shareholders and said these are the options, what would you like."

"One of the alternatives was to go into some kind of run-off, which would be fine if our shareholders wanted that."

"They want a strong listed private equity sector."

"There is huge execution risk to such a plan, I can’t promise what the outcome would be."

"But we are happy to ask shareholders to a vote if that is what they want."

"I am looking forward to joining Pollen Street and working with the Board and the executive team."

"The private markets are set for significant growth, and Pollen Street’s expertise, track record and focus on industry shaping structural changes make this an exciting time to come on board."

"I look forward to contributing to the firm’s continued success."

"We will not be going back where we were."

"There was too much leverage for that cycle and not enough diversification."

"I don’t think that our record from the crisis would indicate that this model is a busted flush."

"SVG’s market value is now nearly £1bn."

"That’s the nice thing about private equity, you can look quite far in advance at funds that you might be getting into."

"We’re quite close to managers, so we’ve got a pretty good idea of when they’re going to come back to market."

"But we as investors would not be comfortable assuming that this will continue."

"At some point this cycle is going to tip and you’re not going to be able to hide behind market beta or quantitative-easing beta."

"‎I am quite comfortable with the cash."

"To put it bluntly, we need to get some in the door."

"Every time I meet him, I ask him if he has any bricks with him."

"SVG awaits 'wall of cash' to kick start commitment."

"“I have a history for making surprising choices.”"

"“I want to bring nature into investment decision-making and for investors to focus on the importance of biodiversity.”"

"“I want to bring nature into investment decision-making and for investors to focus on the importance of biodiversity, in order for more blue finance initiatives to be taken, investors need the right data points.”"

"The world is facing some of these changes that simply can't be affected overnight, and both investors and those running businesses do understand that certain things will take time. Of course, there will always be some people who will be impatient but, at the end of the day, investors have a choice: you either buy into the corporate strategy and mission and say, I will be with you every step of the way on this journey, I believe in what you're doing, or ultimately they'll divest, and I think therein lies the rub."

"I firmly believe that the purpose of an organisation matters, it matters to those who work in it tirelessly every day, it should absolutely matter to your shareholders and stakeholders, but it really should matter to your investors as well."

"The whole issue of humanitarian and resilience investing, which is not really an investable space at the moment; it has typically been the domain of the aid agencies who poster a humanitarian issue, would step in and be there to support those on the ground who needed them. But increasingly, and the global pandemic has shown us this, there simply isn't enough money going around to enable just the aid agencies to pick up the cost. So I think the question is how do we, as a finance industry, help build resilience in communities that need it most?"

"How have you grown as a person? What have you contributed and who have you taught? Because there's something about what each of us have learnt and there's something about what each of us convey to others as a learning experience and that sense of passing down the generational baton."

"The purpose of an organisation matters, it matters to those who work in it tirelessly every day, it should absolutely matter to your shareholders and stakeholders, but it really should matter to your investors as well."

"It's just a perennial trap that CEOs fall into, which is that they ram their diary full of things that, if you really look hard, fall neither into the urgent, nor the important box. So, I love the little urgent and important matrix, it's kept me on the straight and narrow for a long time. If it's not urgent, or is unimportant, it just going to have to wait."

"Build your own brand equity by listing all the great things you’ve achieved in your life – the times you’ve been resilient, dynamic and entrepreneurial. Then, when you go into an important meeting or have a wobbly moment, you can read that list and boost your confidence. Women tend to forget how powerful they are and how good they are at what they do."

"You don’t have to be a table-basher to succeed and you don’t have to emulate men to succeed. Stereotypes like the entrepreneurs on Dragon’s Den and The Apprentice make compelling viewing but you don’t have to behave in that way to get results. I used to do the whole power-dressing thing until someone said I reminded them of a politician. At that point I stopped and went back to being just me!"

"If you’re in business you are going to take risks and make mistakes. The key is knowing when to pull the plug and not let it get out of hand."

"My biggest business challenge came when I received a bullet in the post just before opening an Ann Summers store in Dublin. It would have been easier to pull the plug but I hate the idea of being bullied and ploughed on."

"“Women should own their success. If we are to be good role models to the next generations, we have to empower ourselves.”"

"I think it was a sign of the times that when I was a teenager, my father didn’t really talk about his business and what he was doing, and I don’t think he ever imagined me going into business because I was a girl."

"it was boys who followed in their father’s footsteps. But I was always incredibly hard-working, and I was keen to have financial independence – and I was very ambitious and creative."

"I certainly didn't expect to go into the line of business that I did go into; and I think that is the case with many entrepreneurs. We tend to stumble across our opportunities."

"Women are making a lot of decisions themselves, both in business and in life."

"If you can find some positivity in the obstacles life throws at you, you can survive them, and I think this is what resilience is; and you need it in life and in business."

"The younger generation have different challenges than we had. Social media is a big challenge for young people and so is having to keep up with what your peers are doing and how instant everything is. There are positives to social media though, but I think it can impact young people's wellbeing and their outlook on life."

"Successful businesses today are those that have a purpose."

"Whatever business you go into, make sure it has a purpose that is authentic; and you will need to have a clear point of difference that sets you apart from your competition."

"Being able to adjust to your environment and adapt is something that I feel is important too. For female entrepreneurs, it is also about self-belief. If you ever doubt yourself, keep a list of all your achievements and read them back to yourself before you go into an environment that might give you a wobble."

"I started specialising in cold cases in the firm that I co-founded, Forensic Alliance, back in the late nineties."

"It was a sort of happy accident when I look back on it now."

"Prior to setting up this company I had been doing quite a lot of defence work which included supporting lawyers representing people accused of crimes when there is forensic evidence against them."

"I began to notice that standards for police were slipping slightly and I couldn’t help but think there might be a better way of doing things."

"I set up Forensic Alliance specifically for the police and one or two forces, particularly local ones, took us up on this and it gave us an opportunity to show just how good, imaginative and different we could be."

"The cold case work I have done has mainly been for the police, who tend to get in touch with me when they’re reviewing a case after a lapse of few years and who think there might be some new technology in the forensic line that might help."

"Been approached by the families of victims or the lawyers representing them and so we’ve started reinvestigating something because of that."

"You need to be briefed on everything properly by the police because usually the crime will have happened years beforehand."

"You need to study photographs of the crime scene, and read all relevant expert reports and eye witness statements taken at the time."

"The next thing is to find out what exhibits might still be available to examine in the case, and that can be really difficult."

"There are several cases that we’ve worked on where we’ve been back and forth to the Forensic Science Service (FSS)."

"We haven’t got anything else’ but where we know they must still have something."

"I wanted a more immediate audience for my efforts, and one day a friend of mine showed me an interesting advert in the paper for the Forensic Science Service ."

"People come to us from around the world for help with their forensic services."

"We can’t do anything alone."

"Solving crime scenes takes the work and expertise of many people, not just me."

"It was his family who commissioned the work because they couldn’t believe he would have committed suicide."

"I hadn’t expected to be called out so I was wearing oversized clothes that belonged to my boss."

"Walking through a muddy area with massive boots until we came to the murder scene, he victim was a young woman."

"I was worried that I’d faint or throw up but I had to be professional."

"I owe it to everyone else who works on a case, and to those people who have been killed, to do the best job I can."

"People always hate when scientists use the word ‘imaginative’."

"They think you’ve been inventing your results."

"But it is critical."

"There were only about six people in the world who cared what I was doing."

"There was a marble basin in one of the bathrooms we did all our blood grouping in."

"We used the ballroom for our big X-ray crystallography machine."

"There was so much to get through, police were sending whole wardrobes of clothing."

"With everything, I’ve always just thought I’m gonna make this bloody work."

"Just became incredibly tense, his knuckles were white and he was frozen in the doorway in the house."

"I thought, oh Jesus, he could take it out on the messenger."

"There are one or two things we don’t want people to think too deeply about."

"It would make our job a lot more difficult."

"Maybe we just keep that one up our sleeve."

"Never say that again."

"Lift as you climb has become a huge mantra for me."

"How do I ensure I make it easier for those who come after me."

"It’s bigger than that."

"I must say I’m really happy to be here with my family."

"My husband and both my boys are here. *I’m pretty sure they never watched any of the links I sent them."

"I wanna make it count and I’m very happy to have members of team Chanel here with me."

"Great to have the full team Chanel and family support here."

"I can see the number of people who said, no, it can’t be done."

"I remember growing up and I grew up in a small town in India."

"I remember everything was a negotiation."

"I remember my mom saying, “oh my God, you’re so ambitious."

"That was like the number one concern, how is this girl ever gonna find her husband."

"I think it takes a lot of resilience for sure."

"I often joke about it that I have a thick skin."

"How do I make it easier always?‎*I’m absolute believer in affirmations."

"I’m constantly affirming."

"Finding sponsors, finding mentors, finding people, because I didn’t have role models in my immediate family, but reaching out to people."

"I will educate you, but I can’t promise that you will have a career because I don’t know if attitudes are gonna change."

"I can’t change the world around you, but I’ll educate you."

"I didn’t enjoy it as much."

"I’m not allowed to say I’m a lousy engineer because the founders I met this morning who are in the audience, and thank you, StartX founders told me."

"I truly believe in benevolence, kindness, compassion, and empathy."

"You have to do tough things in business, but doing them compassionately is very important to me."

"It's about doing it properly, keeping the person in mind."

"If I'm in a meeting, I want to listen to every voice because I truly believe in collective intelligence."

"Everyone's voice matters, not just the ones who speak loudly."

"I respect what each person brings-their values, beliefs, and individuality."

"We don't see enough role models like that."

"The one thing they'll tell you about me is that I really care about people it's not lip service."

"When you care for people, they care for the business in return."

"AI is everywhere and it is going to be transformative in our world, so luxury has to engage with it, Chanel has to engage with it as all others."

"I travelled to Seatle in May, and we met a whole lot of people."

"We visited Microsoft, Google, and many of the startups in the area, and spent some time with ChatGPT."

"I do think number one in my mind is to keep a relentless focus on human creation."

"I don't that ever to go."

"AI supports human creators and creations rather than taking away what they bring, so skillfully and masterfully core to who we are at Chanel."

"We are also high on ethics and integrity, so we want to do it in the right way."

"It is a 100 per cent male team, not even in fashionable clothes."

"it's so important that we keep the ethics and integrity of what we are doing with AI."

"I listen to every voice in the room."

"I truly believe in benevolence, in kindness, in compassion, in empathy."

"You’ve got to do tough things in business, but doing it compassionately is very important."

"It really matters that I set a brand of leadership that’s about compassion and empathy."

"I really believe you make a different contribution in different roles in the NHS."

"I have made my contribution at the centre, and it is time for me to go back and run a big and exciting organisation."

"You could forget about the building and concentrate on just putting on a great show."

"But if the building starts falling down, you’d regret that decision."

"I think what’s been clear is that Wes and I have really tried to work closely in this much more ‘one team’ way over the past nine months, which was different to how things had worked in the past."

"I’ve done the job I needed to do, which was to lead the NHS through the pandemic, to lead my colleagues ."

"Through the real hard yards of recovery, stabilisation and gradual improvement and to put the foundations in place for the 10 year plan."

"We know the unacceptable violent and racist events in so many parts of the country will be affecting many of our staff, service users and their families."

"HPFT is a place where everyone is valued and respected racist behaviour and attitudes."

"Discrimination, have no place in HPFT or in wider society."

"The suffering of the people of Southport, and others touched by the violence there, is unfathomable."

"It will inevitably take a toll on those NHS staff involved in the response."

"I know from my time at Guy’s and St Thomas’ how hard incidents like this can be for those treating victims and supporting families."

"I can only imagine how much more affecting it has been for those treating children."

"We will make sure colleagues get any support they need."

"There are other things that have sustained the NHS."

"One of them is stoicism, that great British trait of carrying on through adversity."

"People coming from across the globe to become vital colleagues, with almost 200 nationalities represented in the NHS workforce today."

"The professionalism, too, of the NHS staff in Southport and elsewhere who are dealing with the consequences, and of course those in our police."

"The more that we can do to encourage vaccination."

"We will require both a reduction in the total number of people waiting and taking more people off the waiting list and treating them."

"This year, it’s really been about maturing and growing those services."

"The thing that we haven’t been able to do is fix some of the underlying capacity challenges."

"Given the level of demand on our services, and given that there is still clearly an underlying level of fragility in the service."

"We have reasonably regular reports of things like bits of ceilings that will develop a crack, sewage pipes that will break, CT scanners that will break down, all the normal wear and tear of a building."

"I had never looked at a business newspaper like the Financial Times."

"Sometimes such a lateral entry is also an advantage."

"The individual parts are always the same, but someone may have shaken them together overnight."

"When I was sent on a management skills training course for one of my previous employers, I realized that people are motivated by very different things."

"It's self-reliance and independence that count."

"We each have to find out for ourselves what we like and good, and then simply more of it do."

"Maybe that's because we have a lot of employees on site in China."

"That is why we already dealt with COVID in January 2020."

"At first we saw it as a regional problem, but when it turned into a global pandemic, we had some training."

"We rolled out Zoom across the company in just two weeks."

"And when we sent almost all of our employees to work from home, I was impressed by how flexible our employees were."

"We haven't actually had any failures we only owe that to the commitment of our people."

"If we really crack this, if we get this right, if we truly have a diverse culture and inclusive culture, that eventually will lead you to a sense of belonging and belonging is about not feeling like you're in an alien environment."

"I look back on my own journey, that feeling of being an outsider was definitely there for a big part of the beginning part of that journey."

"I didn't have a family background in financial services or indeed in business."

"It was just totally alien to the environment I grew up in."

"When I look now at my peers and my cohort, I could reel off in financial services, half a dozen female CEOs right now today, without thinking too hard about it, 20 years ago, that was not the case."

"Analysis Each step and then try and take a really lateral view."

"What is it that you are missing? Start with the premise that it's not working."

"If it’s not working, what would that look like? Does that then look like what you already have?"

"One of the challenges is how you can get something that is meaningful and relevant to every single piece of that quite complex puzzle, which is why things like targets are quite difficult to set in isolation."

"They will look very different for a different company that has a different geographic footprint. Even within the UK, that's true."

"You have to do a kind of audit of all your congregation’s needs."

"It’s always important to me that any theology we do."

"There’s fantastic work being done at both national and diocesan level."

"Younger people and children ex­­peri­­­­ence and consume reality differ­ently today."

"I’m fascinated by what it means to be an embodied person in Western society."

"It’s incumbent on all of us to really struggle with OT history."

"Try to work on something that has a purpose."

"We tried, we failed, but we learnt an incredibly important lesson"

"If you fail, you don’t die. Once you realise that, everything is possible."

"I knew very little about public companies at that point."

"I had analysts in on the first day and I could feel them thinking, 'Who is this person?' and I started wondering, 'Who is this person?"

"I don't even use that word because, first of all, that's what old people do."

"That's what you do after dinner."

"I just felt like it was time."

"Time for me, time for the company."

"You know how the world's changed over the last 16 years, and we've got a lot of amazing opportunities but they require very long-term choices and long-term plans"

"Although we won a Pulitzer Prize, we sold the paper to someone else for a dollar and then they broke it up and threw it away."

"The experience taught her a valuable lesson."

"I learnt then that you can fail and you don't die."

"over my dead body."

"Pearson will still behave as it has in the past, which is to review all the time what the best assets are."

"It will be careful in deciding how to handle it."

"It will not be religious about it."

"When I left Cambridge for what was then the top name in mergers and acquisitions in the City."

"I'd never heard of the glass ceiling, still less the concrete one."

"I'd studied what I wanted (philosophy and history) while ensuring I did the maths for arts students course."

"The pre fast track entrance week at a big American corporation and a research job in the House of ­Commons."

"I talked my way into a transfer on good expat terms to New York."

"There, shackled to a spreadsheet at midnight before an early morning flight to somewhere like Oklahoma."

"It dawned on me that being on call for difficult corporate finance clients day and night was family unfriendly."

"Nobody used that word, and I did not then have children but I had noticed there was only one female director in the entire department."

"I took a pay cut and went into newspapers."

"Much depends on what you call a top job."

"Someone like Chrissie Rucker of The White Company, who creates a successful chain of shops, doesn't have the power to shape law that a senior judge has but she may create jobs for hundreds and significant wealth, as we report on the opposite page."

"Well I think there are three dynamics that have really been at work at Pearson's this year and a few years before this that have changed our fortunes."

"The ubiquity of digital across Pearson, not only in how we make things, but how we sell them and how we deliver them to our customers."

"Another is the business mix."

"We are just far more focused on businesses that have a lot to do with each other, and that are consistent."

"We are a large education business and the FT and Penguin certainly play into that very nicely."

"Emerging markets, our exposure to emerging markets, emerging markets are now about 10% of all of Pearson's revenue and growing at more than 20% a year."

"Those are markets where we have not only great demographic characteristics but we can use our scale."

"We can take things that we've made in one country and move them to another country."

"All three of those pieces together have given us fundamentally different financial characteristics"

"“I had never been in a prison before, but ended up spending one day a week as writer-in-residence. It was not what I expected. It was not intimidating at all, but very rewarding.”"

"“It became so apparent how something like Storybook Dads was needed so that fathers could keep in touch with their children.”"

"“Prison security is tight and rightly so, and it is hard to get new projects off the ground. It took a long time for people to feel relaxed and for us to be accepted. We had to explain that we weren’t a security risk and be very careful and also explain that the benefits to prisons are great as it keeps prisoners happy. And we are training prisoners to be editors so they are getting good vocational skills themselves. Some people think prisoners should be breaking rocks. But what good does that do them when they get out? If you give them skills it reduces risk of them reoffending.”"

"“Reading to your child is a natural parental activity.”"

"“Many dads get emotional reading to their children when they say their greeting to the child at the beginning and end of the recording. It’s a wonderful way to ensure these prisoners remain in contact with their children and families.”"

"Storybook Dads was a way for prisoners to maintain family ties, while gaining media production skills that might help them rebuild their lives once outside prison, reducing the risk that they would offend again."

"It's daunting for these young men, very often they weren't read to as children themselves, so this was new to them. They come in to the little studio to read Goldilocks and they're embarrassed, they don't know how to do it, and a big part of it is helping them to relax."

"It showed the children that they are loved and not abandoned."

"The judiciary must be seen to uphold the values of justice and independence for which they are renowned."

"Greater independence is intended to enhance public confidence in the judiciary, and also to ensure that the system of appointments is efficient, fair and transparent."

"Whatever system you construct you have to make sure that the composition of the selection body is independent and that body implements its processes fairly and openly."

"“It is not an exaggeration to say that liberal democracy is in a desperate state.”"

"“Political regimes may be based on electoral politics, but the rule of law, minority rights, freedom of the press, and other liberal protections are in danger.”"

"Freedoms once lost are difficult to regain."

"“Disillusionment with politics is rife, and many democracies are sliding toward autocracy.”"

"“Concern and outrage is not enough. We must understand the causes and develop strategies to respond to them.”"

""I did not want to be a social worker. I wanted to be an agent of change. I believe in social action,”"

"“Voluntary action is the mark of a free society.”"

"If you do things for the right reason you succeed."

"When you’re the leader, never try to score all your own goals, instead, empower other people to score the goals, this way you motivate other people."

"“It’s like litmus paper, it tells you what’s wrong with your organization as a whole.”"

"What I witnessed as a child was the way my father and my mother treated people. For them, people were equal whether they were black or white."

"Human rights are about human dignity and how people are treated. It is about wellbeing, about living a self-sufficient life, a life in which you are not below the poverty line. It also encompasses self-esteem. It’s about not treating people as inferior."

"A society cannot be classified as a caring, equal society if it does not uphold dignity of its citizens."

"The guiding principle of any society should be how to make sure that all citizens can lead a dignified life."

"When you talk, listen and try to understand different perspectives barriers, real or imagined, begin to disappear and real conversations begin."

"Nobody can be completely neutral in a situation, but a good mediator needs to remember what both parties are trying to achieve and seek to reach that outcome."

"Women tend to underestimate their abilities. Often women say, ‘oh I don’t know… if I am ready for this job’, whereas the men would say, ‘oh yes, I can do the job.’"

"“Focus on results, and you can't go wrong.""

"Pricing is at the discretion of the retailer. Price negotiations are always going to be robust. They're always going to be challenging."

"We've got to stay really close to where the consumers are."

"We're in danger of seeing a real commoditisation of categories, and actually what the customer is saying over and over again is that they are looking for value AND quality."

"Our customers don't thank us for growing market share of the same-sized pie. The marketplace has to evolve by us coming up with innovation and new benefits that will grow the size of that pie."

"“We’ve had recessions before but this one is different because it’s accelerating the change in the relationship between consumers, citizens and companies.”"

"“Consumers are waiting for offers and sales which they know to expect. DIY and cutting out the middle man is a growing trend. But falling living standards have not been accompanied by falling aspirations – consumers still have the same high personal aspirations – they still want to look and feel as good as they can.”"

"“By 2025 there will be around 3bn people short of water. This means ‘business as usual‘ is not an option and profound changes to our business approach and business model are needed.”"

"“When small actions are taken by millions of people they really can deliver significant change.”"