"Someone like Chrissie Rucker of The White Company, who creates a successful chain of shops, doesn't have the power to shape law that a senior judge has but she may create jobs for hundreds and significant wealth, as we report on the opposite page."

"Well I think there are three dynamics that have really been at work at Pearson's this year and a few years before this that have changed our fortunes."

"The ubiquity of digital across Pearson, not only in how we make things, but how we sell them and how we deliver them to our customers."

"Another is the business mix."

"We are just far more focused on businesses that have a lot to do with each other, and that are consistent."

"Emerging markets, our exposure to emerging markets, emerging markets are now about 10% of all of Pearson's revenue and growing at more than 20% a year."

"Those are markets where we have not only great demographic characteristics but we can use our scale."

"We can take things that we've made in one country and move them to another country."

"All three of those pieces together have given us fundamentally different financial characteristics"

"There are one or two things we don’t want people to think too deeply about."

"I thought, oh Jesus, he could take it out on the messenger."

"Just became incredibly tense, his knuckles were white and he was frozen in the doorway in the house."

"With everything, I’ve always just thought I’m gonna make this bloody work."

"There was so much to get through, police were sending whole wardrobes of clothing."

"We used the ballroom for our big X-ray crystallography machine."

"There was a marble basin in one of the bathrooms we did all our blood grouping in."

"There were only about six people in the world who cared what I was doing."

"But it is critical."

"They think you’ve been inventing your results."

"People always hate when scientists use the word ‘imaginative’."

"I owe it to everyone else who works on a case, and to those people who have been killed, to do the best job I can."

"I was worried that I’d faint or throw up but I had to be professional."

"Walking through a muddy area with massive boots until we came to the murder scene, he victim was a young woman."

"I hadn’t expected to be called out so I was wearing oversized clothes that belonged to my boss."

"It was his family who commissioned the work because they couldn’t believe he would have committed suicide."

"Solving crime scenes takes the work and expertise of many people, not just me."

"We can’t do anything alone."

"People come to us from around the world for help with their forensic services."

"I wanted a more immediate audience for my efforts, and one day a friend of mine showed me an interesting advert in the paper for the Forensic Science Service ."

"The cold case work I have done has mainly been for the police, who tend to get in touch with me when they’re reviewing a case after a lapse of few years and who think there might be some new technology in the forensic line that might help."

"We haven’t got anything else’ but where we know they must still have something."

"There are several cases that we’ve worked on where we’ve been back and forth to the Forensic Science Service (FSS)."

"The next thing is to find out what exhibits might still be available to examine in the case, and that can be really difficult."

"You need to study photographs of the crime scene, and read all relevant expert reports and eye witness statements taken at the time."

"You need to be briefed on everything properly by the police because usually the crime will have happened years beforehand."

"Been approached by the families of victims or the lawyers representing them and so we’ve started reinvestigating something because of that."

"Maybe we just keep that one up our sleeve."

"It would make our job a lot more difficult."