"When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon."

"When a customer asks what no one else has ever asked, pay close attention."

"The cutting edge of service is always being honed and polished."

"If you want to stay in business, satisfy customers. If you want to excel in business, delight customers."

"You've got one mouth and two ears. There's a reason."

"Service does not exist at the expense of your profits. Profit exists because you made the investment in service."

"The right measure is not how many customers you've got, but how closely you hold them."

"The shelter of excuses has a leaky roof."

"Hearing what you've done right is valuable. Hearing what you've done wrong can be priceless."

"Exceeding expectations is where satisfaction ends and loyalty begins."

"Your product is a starting point. A loyal customer is the goal."

"There are no ordinary moments."

"You don't see your prison because its bars are invisible."

"You will be free of the world's turbulence as soon as you stop taking your thoughts so seriously."

"Anger is stronger than fear, stronger than sorrow."

"I read because I love the experience, because it is a powerful teacher of life, because it transforms me."

"We can create a fearless life by living daily out of our comfort zone, and in the deliciousness of uncertainty."

"Make it so easy you can't say no."

"Now think about every object you touch — your phone, a dish, a cup, a book, your laptop, your shirt. Imagine that each object were sacred, precious, a deeply valuable gift. Imagine that they were as valuable as your eyeballs. Now imagine treating this object with the kind of care and respect you'd treat your own eyeballs with. Would this change how you treat things?"

"I can't believe that a coloured girl from the back woods of Mississippi has done all that you have done"

"I love you for making the difference in my life."

"I teach identity leadership, based on the philosophy that you can’t lead anybody else until you lead yourself. Once you understand who you are, you can really focus on becoming the expert in your field."

"You are so special. I'm so proud of you."

"It is those of us who have been broken that become experts at mending."

"Forget yesterday — it has already forgotten you. Don't sweat tomorrow — you haven't even met. Instead, open your eyes and your heart to a truly precious gift — today."

"Interrupt your own speaking with your own actions."

"In this busy world, we should never be a stranger to love and compassion. It is the fertile soil in the garden of peace."

"Today many will awaken with a fresh sense of inspiration. Why not you?"

"You can still make today the day you change yourself. It's never too late!"

"Be ambitious towards your own personal enhancement."

"How would your life be different if … You approached all relationships with authenticity and honesty? Let today be the day … You dedicate yourself to building relationships on the solid foundation of truth and authenticity."

"Fear is the imaginary response to something that has not happened."

"Your greatest self has been waiting your whole life; don't make it wait any longer."

"We must transcend the illusion that money or power has any bearing on our worthiness as children of God."

"How would your life be different if … You stopped validating your victim mentality? Let today be the day … You shake off your self-defeating drama and embrace your innate ability to recover and achieve."

"It's not about transcending my humanity it's about engulfing myself in it."

"Never question the power of one! Throughout history it has been the actions of only one person who has inspired the movement of change."

"Today's a new day. It's your day. You shape it. Don't let it be shaped by someone else's ignorance or fear."

"When you arise in the morning, think of what a precious privilege it is to be alive — to breathe, to think, to enjoy, to love … then make that day count!"

"Free yourself from the imprisonment of your own limiting beliefs and prejudices."

"Sometimes I can tell the greatness of my mission with God by the resistance I am met with by the Devil."

"When you're ready to make the change and you don't feel that you have the strength, know that you are connected with the same strength that moves the world; you just have to stop turning your back on it and connect with it."

"Sometimes you have to take those first steps, take that leap of faith, and inspire God to catch you."

"One of the most spiritual things that can happen to you is a human breakthrough."

"Don't confuse poor decision making with destiny. Own your mistakes. It's OK; we all make them. Learn from them so they can empower you!"

"I am participating in the evolution of inspired action."

"Unfortunately, people often identify themselves by their circumstance instead of connecting with their innate truth."

"The universe doesn't give you what you ask for with your thoughts — it gives you what you demand with your actions."

"Stress is like a pulse, if you have it you're alive."