First Quote Added
April 10, 2026
Latest Quote Added
"As discussed in Chapter 7, we often substitute a good (internally generated) narrative or story for a comparative (“outside”) analysis when we attempt to understand something unusual. We also often substitute pure association for comparison. This reliance on coherent “explanations” provides what is really an illusion of understanding, rather than understanding. In this chapter, I present the other side of the coin. That is, even when we have a perfectly valid statistical explanation for a phenomenon, we may ignore it because no “good story” accompanies it to persuade us that we should believe it."
"As you leave UM to take up your work as nurses, engineers, teachers, scholars, scientific researchers, writers, caregivers, remember that you have learned much more here than what was required to qualify for your degrees. Remember the broader responsibilities that the learning and education you have received entail and share that commitment with the world. Remember that facts and truth matter, and must undergird any just and enduring society. Remember the human connections and contrasts that created the context in which learning thrived. And remember the combination of respect and resilience that the natural environment has required of you and let those qualities serve as touchstones in all you do in life. Remember to be Canes even as you leave this place to serve and uplift a wider world. Congratulations and godspeed."
"Two biases of memory, however, tend to enhance the illusory nature of our retrospective “understanding” of our own and others’ lives. The first is that we tend to overestimate specific events relative to general categories of events. The second is that we tend to recall specific events and to interpret them in ways that make sense out of a current situation—“sense” in terms of our cultural and individual beliefs about stability and change in the life course. Thus, memories, which appear to be beyond our control as if we are observing our previous life on a video screen, are like anecdotes in that they are often (inadvertently) “chosen for a purpose.” The result is that they will tend to reinforce whatever prior beliefs we have, just as anecdotes tend to reinforce the points they are meant to illustrate."
"Unfortunately, good stories are so compelling to us when we take the role of psychologist or social analyst that we do not realize that at best they constitute just a starting point for analysis."
"Again, irrationality can hurt, and here we have evidence that a particular form of it is widespread. The people accused around hurt, and the clients—be they children or grown adults—are hurt. Irrationality is not simply an amusing diversion provided by tarot cards or Ouija boards."
"The situation is very simple. Familiarity leads to availability and often to accuracy as well; hence availability is used as a cue to accuracy. The problem is that mere assertion and repetition also leads to availability, whether or not this assertion and repetition involve reality, as familiarity generally does. Thus, the “big lie” of Nazi propaganda minister Joseph Goebbels was based on the idea that if something is repeated often enough, people will believe it—in large part simply because they have heard it before… Goebbels apparently believed that providing a credible source, for him the German national government, was a critical component in having the repeated statements believed. Subsequent research has shown that the credibility of a source is not a necessary condition to develop beliefs… Worse yet, mere repetition—which creates an availability bias due to familiarity, can also make people confident of their own decision making in the absence of any feedback that they have made good decisions."
"Believing you’re good at something just because you do it—without any information that you’re doing it well—is indeed irrational."
"The story of Virginia compels us to recognize how important it is that we open our eyes and actively resist the assumptions and traditions that would obscure our vision. To imagine we are or can be color-blind is to render ourselves history-blind—to ignore realities that have defined us for good and for ill. The Founders embraced both slavery and freedom. We have inherited the legacy, and the cost, of both... “The past will remain horrible,” James Baldwin wrote, “for exactly as long as we refuse to assess it honestly.” And it will poison the present as well."
"The limitation of the story to a single sequence and the essentially ad hoc nature of causal attributions call into question the whole procedure of using stories as evidence, and of thinking that they establish causality or patterns of reasons."
"Of course, our experience concerning such people also involves exposure to media. The selective-availability problems that arise because the media select interesting (if not sensational) news are well known. Consider the overestimation of murder as a cause of death relative to suicide."
"A closely allied type of irrationality is termed irrefutability. This name relates to the idea that a good scientific theory should be refutable: At least in theory, there should be some evidence that would lead us to doubt or reject the theory. If all evidence is simply interpreted as supporting it, then it is termed irrefutable, which is a hallmark of pseudoscience, not of science."
"Prediction is not the same thing as understanding, but in the absence of prediction, we can certainly doubt understanding."
"Any of these antecedents could have been connected with different consequences—in particular with many scenarios involving safe landings. What we have done is a creative act, but the problem is that we do not really know what the general relationship is between these antecedents and the important consequence of whether the landing is a crash or a safe one; in fact we cannot do so by observing a single “story” of a crash. At the least, we would have to compare this story to additional stories involving safe landings (again, a nonevent). This comparison is made rather difficult, however, by the decision of the Federal Transportation Department to erase tapes following uneventful landings so that these tapes can be reused. Thus, critical comparisons are lacking in the story model of causality. The story model is compelling, but its compelling nature is essentially illusory."
"True scientific demonstration involves convincing an observer who is outside the process, particularly one not deeply and emotionally enmeshed in it."
"The DID problem is an example of arguing from a vacuum. The argument is basically that if one type of procedure (diagnosis, therapy, business venture, or whatever) does not work, then something else will. Well, perhaps nothing will work, or perhaps the only reason we observe that something did not work is that we were ignoring the cases in which it did—often because, for some very compelling social reasons, they never come to our attention. I have discovered this argument from a vacuum often in the context of various “critiquing” studies of statistical versus clinical prediction. There is one overwhelming result from all the studies: When both predictions are made on the basis of the same information, which is either combined according to a statistical (actuarial) model or combined “in the head” of an experienced clinician, the statistical prediction is superior."
"A particular example (i. e., of irrationality) involves interviews. Despite all the evidence about the uselessness of interviews in predicting future behavior, people remain convinced that some people—especially themselves—are superb at “psyching out” other people during an interview. In contrast, the research indicates that interviews are effective only insofar as they yield information they could more consistently and more validly be incorporated into a statistical model. One problem, of course, that leads to the belief in the superiority of the unstructured interview is that it is, in fact, not studied; there is almost no systematic feedback to most interviewers. Much of the time, the interviewer is in a particular position in an organization and never sees the interviewee again. Second, if the interviewer does see the interviewee later, then that means that the interviewee has been accepted, which often implies fairly reasonable performance. Moreover, it is always possible to rationalize failures."
"Prior to studies of unusually intelligent people that showed them to be generally much better adapted and happier than others, the popular belief in the United States was that exceptional intelligence was often associated with exceptional ability to “drive yourself nuts.” Hence, people believed that genius and lunacy were intimately connected. Perhaps, nearly all of us “drive ourselves a little nuts” by virtue of creating stories that lead us to the illusion that we understand history, other people, causality, and life—when we don’t."
"Finally, the irrationality resulting from incomplete specification can be affected by emotions in a very simple way. If the conclusion is consistent with our desires or needs, the specification may not be examined in detail—in particular, not examined for its incompleteness. How often, when we conclude what we wish to conclude, do we then decide to subject our conclusion to detailed scrutiny? On the other hand, when the conclusion is one that contradicts our wishes and needs, then clearly there is a motive to examine our logic. Then we reconsider or even restructure the possibilities, question whether we have examined them all, and so on."
"People treat reason as if it were the most minor and harmful aspect of a whole human being. It is as if a soldier standing guard were to say to himself: “What good would my rifle be I were now to be attacked by a dozen enemies? I shall therefore lay it aside and smoke opium cigarettes until I doze off.”"
"Thus, even if we accept that the people are deviously neurotic rather than outright irrational, we still must specify exactly how they believe that the rest of us can be fooled by them. Throughout the book, I will assert that they are urging us (and themselves) to “associate, but not compare.” This book is written in partial hope that the readers will end up making appropriate comparisons, rather than simple associations—which generally lead to a deficient specification of the categories necessary to reach a rational conclusion."
"Unfortunately, there are many irrational conclusions and beliefs in our culture from which to choose. Those analyzed at some length—and as precisely as possible—are those with which I am most familiar. With public opinion polls indicating that more people in the United States believe in extrasensory perception than in evolution, it is not surprising that examples abound."
"These people were saying in effect that “I would be rational except that you are so irrational that I can’t be.” This stance makes the person who adopts it just as culpable as anyone who flat-out endorses irrationality."
"At the very least, irrationality per se can be challenged. In contrast, acting irrational because we believe that other people are so irrational that their irrationality cannot be challenged leads to no challenge at all."
"Thus, logic and mathematics are important in determining “what is,” though not necessarily implying what is. “What is” must be consistent with logic, namely, with “what could be.” Why? I don’t know. To me one of the great mysteries of life is that by simply thinking logically we can determine a lot about the universe—or at least conclude what can’t be, which together with empirical observation leads us to some pretty good ideas about what is."
"In the last several years, the study of gauge theories in quantum field theory has led to some interesting problems in nonlinear elliptic differential equations. One such problem is the local behavior of Yang-Mills fields ... over Euclidean 4-space. Our main result is a local regularity theorem: A Yang-Mills field with finite energy over a 4-manifold cannot have isolated singularities. Apparent point singularities (including singularities in the bundle) can be removed by a gauge transformation. In particular, a Yang-Mills field for a bundle over R4 which has finite energy may be extended to a smooth field over R4 \cup {∞} = S4."
"How did gauge theory appear and become successful in mathematics in the space of a few years? The fundamental mathematical ingredients were in place. The basics of fibre and vector bundles and their connections were in daily use by geometers. Chern-Weil theory (and even Chern-Simons invariants) were studied in most graduate courses in differential geometry. De Rham cohomology and its realization via the Hodge theory of harmonic forms were standard items in differential topology. In hindsight, the Yang-Mills equations were waiting to be discovered. Yet mathematicians were in themselves unable to create them. Gauge field theory is an adopted child."
"Some historians' reluctance to utilize victim testimony in their con-struction of Holocaust history may be a result of a prejudice among them to utilize only 'official documents' or to combat accusations of Holocaust deniers by being able to demonstrate the facts through the words of the Nazis themselves."
"Most explicit information on the eigenfunctions of a Laplace operator on a compact manifold comes from computations where a high degree of symmetry is present. In these cases, eigenspaces may be of large dimension, the zeros of the eigenfunctions are often critical points, and the eigenfunctions usually have degenerate critical points. However, these properties are all unstable under small perturbations of the metric, and are therefore rather misleading to one's intuition."
"MIT's Cynthia Breazeal is developing "social robots" that could help care for patient's emotional wellbeing. In the future Breazeal noted that social robots could help a number of different demographics including the veteran community, supporting education for children, and aging care."
"Can robots help teachers improve classroom learning?... Consider the work of Cynthia Breazeal... who leads the Personal Robots group. The group is conducting randomized control trials of the use of an AI-powered, teddy bear-sized and -looking robot named Tega in Boston-area schools... to improve the language and literacy skills of 5- and 6-year-olds. Researchers are tracking gains in the youngsters’ vocabulary and oral language development to determine how the use of human teachers and artificially intelligent robots together in classrooms compares with instruction without robots. “We’re starting to see some exciting and significant learning gains,” Breazeal said. “I am very encouraged.” But she conceded that a longer, bigger study is the next step... “We see a social-emotional benefit across age groups,” she said... If students started feeling much more comfortable interacting with robots... they might jeopardize their willingness and ability to have meaningful conversations or relationships with other people... Breazeal recognizes those downsides. “We need to be thinking more deeply around ethics,” she said, “particularly with AI with children.”"
"Cynthia Breazeal has been promoted to full professor and named associate director of the Media Lab, joining the two other associate directors: Hiroshi Ishii and Andrew Lippman. Both appointments are effective July 1... Breazeal will work with lab faculty and researchers to develop new strategic research initiatives... Most recently, Breazeal has led an MIT collaboration between the Media Lab, MIT Stephen A. Schwarzman College of Computing, and MIT Open Learning to develop aieducation.mit.edu, an online learning site for grades K-12, which shares a variety of online activities for students to learn about artificial intelligence, with a focus on how to design and use AI responsibly. While assuming these new responsibilities, Breazeal will continue to head the lab’s Personal Robots research group, which focuses on developing personal social robots and their potential for meaningful impact on everyday life — from educational aids for children, to pediatric use in hospitals, to at-home assistants for the elderly. Breazeal is globally recognized as a pioneer in human-robot interaction. Her book, “Designing Sociable Robots” (MIT Press, 2002), is considered pivotal in launching the field. In 2019 she was named an AAAI fellow. Previously, she received numerous awards..."
"There is one view that we can allow these AI [tools] to deal with data and analytics and we let people deal with the caring, and the empathy, and the emotional aspects of care, which I think is absolutely critical... What if technology is capable of high touch engagement? What if AI was also social and emotionally intelligent? For me when I talk about emotional engagement, it’s not just about great user experience with technology... It is about deeper human engagement to enable transformative change in people’s lives... We have the world of design and we have the world of AI and right now those two aren’t built top of each other... But these have to come together. So we, through a lot of psychology, understand how people are thinking about experiencing new technology."
"We’re starting to see some exciting and significant learning gains... I am very encouraged... We see a social-emotional benefit across age groups... We need to be thinking more deeply around ethics ... particularly with AI with children."
"Like many of us, Cynthia Breazeal’s fascination with robots started with Star Wars. And as an associate professor of Media Arts and Sciences at MIT Media Lab, she has made bringing robots to life her career. Her latest venture? Founder and chief scientist of Jibo, which has been dubbed the world's first family robot. The company is in the final stages of bringing Jibo to a limited developers’ market later this year; a full commercial rollout is expected by summer 2016. Jibo is based on principles of socio-emotive artificial intelligence and engaging human-computer interaction, which Breazeal has been working on since building her first robot."
"There's going to be a time when everybody will just take the personal robot for granted."
"There are so many things that we did with Kismet at MIT, in the Personal Robots Group, that are highly relevant today. It was the first of its kind, a scientific exploration, arguably the first robot to model emotions as an important way for it to make decisions as much as it did on its interactions with humans... When I first saw Star Wars I wanted R2D2 to be my sidekick! Like any kid with a Disney fantasy, when I saw him, I wanted him to come and live in my house... Of course C3PO is the cool humanoid robot, but the magic in Star Wars was those two robots together. They played off each other in a beautiful way, almost like Laurel & Hardy."
"Hopes for social robots keep outpacing reality. Late last year, the squat, almost featureless Jibo graced the cover of Time Magazine's "best inventions" edition. Its creator, MIT robotics researcher Cynthia Breazeal, told The Associated Press at the time that "there's going to be a time when everybody will just take the personal robot for granted."... Jibo, a foot-high, vaguely conical device topped by a wide hemispherical "head," stays where you put it, typically on a countertop. But it can swivel its flat, round screen "face" to meet your gaze; tells joke and plays music; and can shimmy convincingly if you ask it to dance. It was pitched as "the world's first social robot for the home." At almost $900, though, Jibo didn't win anywhere near enough friends."
"Recently, I read a tweet by the poet Natalie Diaz, who asked, Why must writers of color always have to talk about whiteness? Why center it in our work when it's centered everywhere else?"
"Poetry was an unlikely place for me to land … I mean, who says: ‘I’m going to be a poet when I grow up’? I grew up on a reservation and we had a boarding school where language was taken."
"In Mojave, our words for want and need are the same – because why would you want what you don’t need?"
"Maybe a wound is a way of seeing into someone. Or maybe it is an opening into the person who inflicted the wound. I don’t need the wounds to disappear, but I want to give them the possibility to flower or tu’aachk, as we might say in Mojave. I can’t deny my wounds, those I’ve gathered across my own body and mind, as well as those I have inflicted on others’ bodies and minds. I can try to imagine a condition in which the wound will bloom, meaning a place beyond the wound…"
"I had to be willing to risk myself for what I wanted. And I want desire; I want to be capable of it. I want to be deserving of it."
"We also believe that we cannot truly become free when marginalised Black communities are kept at the margins and are forgotten. We don't believe that there can be a trickle-down social justice. We believe that people on the margins must be brought centre."
"We know that it's increasingly more important to step up and stand for all Black lives, including queer and trans folks, and the international community have to play a role in this fight. It is fundamentally about all of our human rights; that includes folks on the continent and folks who are queer or trans."
"I am Native, so I am both—truth/fiction—and also bleeding over or overflowing each. Truth is always a placeholder for something. For how we feel, or how we want to feel, how we wished we didn’t feel. Things we wish we’d done, or hadn’t done, hadn’t enjoyed doing. The way we handle or mishandle our wounds, and try to hold them up and look through them, like mirrors, to be seen, no matter how opaque and obstructed they are. You can’t trust truth. But then, even the word trust. . . what is that a placeholder for?"
"Civil-rights organizers Alicia Garza, Patrisse Cullors, and Opal Tometi put those three words into our minds and hearts seven years ago, when they began to change the country. The sweeping calls for change we see today are not sudden, but the fruits of the labor of activists like them. Their work has given us room to demand more, because black lives don’t truly matter just because people simply say so.... Tometi recognizes the urgency and unique nature of this moment. “Thinking about this moment, for me, leading up to this, it felt like we weren’t working fast enough,” she tells me, sounding exasperated. “Our work wasn’t as effective as it needed to be. We’ve received all of the awards. I’m like, ‘Dear God, I don’t want another award, I want this to end.’ I do not care for any more accolades! This to me is common sense. You don’t want to see people dying and being murdered like this.” I took Tometi’s tone to heart when she said it. There was more exasperation than excitement in her voice."
"We finally had time to sit at home and reflect on how our society functions and whether or not it's functioning well for all of us. The overwhelming consensus was that it is not, it is insufficient – in fact, it's been unsustainable for decades, if not generations."
"People have begun to engage in mutual aid and support for their neighbours. Even if people didn't have much, they were still looking out for each other. Through this, we began to see the ways in which new webs were being constructed."
"When you're sitting at home or living at a slower pace and you see that Black folks in your community are attacked, killed, murdered by vigilantes and by the police, you wake up, you rise to action, and you rise quickly."
"We are finally achieving a mass consciousness. We're seeing a widespread awareness and commitment to anti-racism that we have long needed. People are now alert and active because the pandemic demonstrated how interconnected our lives are."