"[Total Quality Management (TQM) is] a management approach of an organisation centred on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organisation and society."
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Original Language: English
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Tilo Pfeifer (2002), Quality Management: Strategies, Methods, Techniques, Munich : Carl Hanser Verlag, p. 5
https://en.wikiquote.org/wiki/Total_quality_management
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Total quality management
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