"In terms of communicating social support, Burleson and Goldsmith (1998) argue that the type of conversational environment most conducive to effective comforting requires reducing the distressed other's self-presentational anxiety. Caplan and Turner (in press) propose that establishing such an environment might be easier and more effective if the conversation is computer-mediated. They further assert that computer-mediated social support interactions might be especially helpful at creating a conversational context that is less socially risky than its FtF counterpart. For example, Walther and Boyd (2002) contend that computer mediated discussions of stigmatized topics are likely to be perceived as less threatening than their FtF counterparts due to their increased anonymity and increased social distance, which facilitate better stigma management. These findings that reflect how CMC social support affords its users reduced social stigma and increased anonymity were further validated by other similar studies (Gustafson et al., 19999; McKenna & Bargh, 1998; White & Dorman, 2001; Wright, 2002). Online health applications are discussed further in chapter 12 by Whitten (this volume). Caplan and Turner (in press) also point out that computer-mediated emotional support allows support seekers who have limited mobility to participate in groups that they would be less willing, if at all able, to attend if offered in an FtF format (Braithwaite, Waldron, & Finn., 1999; White & Dorman, 2001; Wright, 2002). Along a similar line, online conversation partners are not bound by proximity and geographical barriers; individuals can communicate with a seemingly limitless number of diverse people who would be difficult or impossible to locate in most FtF cases (Barrera, Glasgow, McKay, Boles, & Feil, 2002; Braithwaite et al., 1999; Finfgeld, 2000; Finn, 1999; Sharf, 1997; Walther & Boyd, 2002; White & Dorman, 2001; Wizelberg, 1997; Wright, 2002)."
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