"Well, I think the environment, the milieu within which we do our work as people who care about the human-centered des…"

"So the things I think about are what are the tools that we use both for production of experiences, you know, the buil…"

"How do we, once something is launched, how do we evaluate what to improve for whom and how and in what timeframe? So …"

"How do we understand where we’re getting it right and for whom and where we’re not and where we want to invest."

"How do you get the data you need to make a persuasive argument with examples that can actually mean that we have long…"

"I started working in HCI when I started building “programmable user models”, what we affectionately called “PUM”s."

"There are always challenges when one is a member of a minority, and that is doubled when that minority is not the one…"

"I have faced challenges. I am thankful that in my personal situation I haven’t had too many really challenging issues…"

"I am happy that all around me there is growing awareness that there are many ways to be effective. Traits typically a…"

""If you give designers and developers better tools, and address what they need to make great products, then you give …"