"There is nothing which rots morale more quickly and more completely than poor communication and indecisiveness - the feeling that those in authority do not know their own minds. And there is no condition which more quickly produces a sense of indecision among subordinates or more effectively hampers communication than being responsible to a superior who has too wide a span of control."
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Original Language: English
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Lyndall Fownes Urwick, The pattern of management. University of Minnesota Press, 1956. p. 43
https://en.wikiquote.org/wiki/Span_of_control
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Span of control
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