"Business process reengineering encompasses the envisioning of new work strategies, the actual process design activity…"

"To succeed at reengineering, you have to be a missionary, a motivator, and a leg breaker."

"Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management an…"

"Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvemen…"

"Business Process Reengineering seeks radical rather than merely continuous improvement. It escalates the efforts of J…"

"Over the past decade, I have watched more than 100 companies try to remake themselves into significantly better compe…"

"Those who cannot remember the past are condemned to repeat it."

"Lack of specificity around stakeholder identity remains a serious obstacle to the further development of stakeholder …"

"Change that works by recapturing something that was there in the past has many resources on which to draw and a whole…"

"A memory is a persistent record not dependent on a tight coupling between sender and receiver."