Harvard University Faculty

"Great vision communication usually means heartfelt messages are coming from real human beings."

"Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision."

"Never underestimate the power of a good story."

"No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service."

"Budgeting is a math exercise, number crunching. Planning is a logical, linear process. Strategizing requires a great deal of information about customers and competitors, along with conceptual skills. Visioning uses a very different part of the brain than budgeting. As the name implies, it involves trying to see possible futures. It inevitably has both a creative and emotional component (e.g., “How do we feel about the options?”). When you use “orthodox planning” to create a vision, frustration and failure are inevitable."

"Motivation is not a thinking word; it’s a feeling word."

"Analytical tools have their limitations in a turbulent world. These tools work best when parameters are known, assumptions are minimal, and the future is not fuzzy."

"The heart of change is in the emotions."

"Changing behavior is less a matter of giving people analysis to influence their thoughts than helping them to see a truth to influence their feelings."

"Leading Change describes the eight steps people follow to produce new ways of operating. In The Heart of Change, we dig into the core problem people face in all of these steps, and how to successfully deal with that problem. Our main finding, put simply, is that the central issue is never strategy, structure, culture, or systems. All those elements, and others, are important. But the core of the matter is always about changing the behavior of people, and behavior change happens in highly successful situations mostly by speaking to people's feelings."

"Management is a set of processes that can keep a complicated system of people and technology running smoothly. The most important aspects of management include planning, budgeting, organizing, staffing, controlling, and problem solving. Leadership is a set of processes that creates organizations in the first place or adapts them to significantly changing circumstances. Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles."

"Whenever smart and well-intentioned people avoid confronting obstacles, they disempower employees and undermine change."

"Nothing undermines change more than behavior by important individuals that is inconsistent with the verbal communication."

"Management makes a system work. It helps you do what you know how to do. Leadership builds systems or transforms old ones. It takes you into territory that is new and less well known, or even completely unknown to you."

"The most general lesson to be learned from the more successful cases is that the change process goes through a series of phases that, in total, usually require a considerable length of time. Skipping steps creates only the illusion of speed and never produces satisfactory results."

"Over the past decade, I have watched more than 100 companies try to remake themselves into significantly better competitors. They have included large organizations (Ford) and small ones (Landmark Communications), companies based in the United States (General Motors) and elsewhere (British Airways), corporations that were on their knees (Eastern Airlines), and companies that were earning good money ((Bristol-Myers Squibb). Their efforts have gone under many banners: total quality management, reengineering, right-sizing, restructuring, cultural change, and turnarounds. But, in almost every case, the basic goal has been the same: to make fundamental changes in how business is conducted in order to help cope with a new, more challenging market environment."

"Love is an obsessive delusion that is cured by marriage."

", to Frank Westheimer on presenting an idea: (Harvard Gazette)"

"A couple of months in the laboratory can frequently save a couple of hours in the library."

"Could it be argued that if the Chinese revolution seems to be a response to the needs of rural society, whereas the Russian is an urbanized phenomenon, this difference corresponds to that which exists between the users of two different forms of written communication, the one archaic, the other alphabetic?"

"What our story, however, has demonstrated is the astonishingly checkered, not to say hazardous, career of a reading device which we in the West now take so much for granted. Historians have acclaimed the "triumph of the alphabet," but the triumph was often compromised, sometimes bitterly contested, and to this day is only half won."

"Over the years, I have become convinced that Hellenism as a culture represents not a static condition of uniform sublimity mysteriously achieved and maintained as an effect of some racial advantage. Rather it should be understood as an evolving process, governed by a dynamic of change, as both language and thought underwent transformational alteration caused by a transition from orality to literacy. The instrument of change is discerned to be the invention of the Greek alphabet, at a quite late stage in the history of developing cultures."

"Speech is an acoustic reality, writing a visual one. Performance of the former has been perfected through a million years of natural selection in the evolutionary process. The latter is a trick which we began to learn only yesterday (in terms of evolutionary time). To "hear" language (and to "say" it) is programmed in our genes; to "see" it (and "read" it) is not."

"A scholar like myself who is not a Sinologist and yet ventures the proposition that Chinese languages should be rewritten in the Greek alphabet (or "Romanized", to use the current term) is treading on uncharted territory (for him) and does so at his peril."

"Everything with a quantum in it, with 'h' in it, was exciting."

"Research is a matter of overcoming obstacles. That's what research is about. There are problems. There are difficulties. It's hard to make sense of a collection of information or whatever. Obstacles are the nature of research. Maybe that's why some people give up. There's always an obstacle. You overcome one to find there's another one."

"A patent is a legal analog of sticky fly paper: it attracts some of the lowest forms of life."

"One of the most striking characteristics of this new modification of oxygen is its peculiar odor, and hence Schönbein calls it ozone, from a Greek verb signifying to smell. It frequently happens that a great discovery supplies the wanting links between a number of obscure facts, and thus adds quite as much to our knowledge by its indirect bearings as by the positive additions it makes to the general stock. So it has been with the discovery of ozone. Every one who has used an electrical machine must have noticed the peculiar smell which follows the electrical discharge. This was formerly supposed to be the odor of the electrical fluid itself; but as soon as ozone was discovered, the odor was recognized at once as belonging to this new agent, and it was soon ascertained that electricity is one of the most efficient means of modifying the oxygen of the air."

"Ideas are like bundles of trajectories undergoing complicated evolution."

"One thing leads to another, and soon you are searching for answers to basic questions.Another time during lectures on Classical Logic, we were introduced to an “experimentum crucis”. It was illustrated by the deciding experiment of Fizeau on the speed of light in water as compared to its speed in air. Since wave theory predicts that speed in water is less, and corpuscular theory (with point particles) predicts it would be faster, this is supposed to have selected the wave theory is correct. But then how would one accommodate the photoelectric effect? Then it turns out that if the “corpuscle” of light had a finite size, corpuscular theory also predicts lower speed of light in water. But then one can ask how come photoelectric emission being prompt even in feeble light, how could the energy of a photon spread over π(λ/2)2 act as a whole and liberate a single photoelectron! This leads us to question the square of the amplitude being interpreted as the probability of the particle being formed in the immediate vicinity. How do probabilities enter quantum mechanics? Thus the questions (and the quest) go on."

"While political and cultural factors are important as explanations for differences in national technology policy and industrial practices, emergent trends in science, engineering and management are leading to new paradigms for high-technology innovation in both Japan and the United States."

"You have to get a little untrapped from too much prior knowledge."

"God loves the noise as much as the signal."

"I distinguish two kinds of "applied" research: problem-solving research — government or commercially initiated, centrally managed and institutionally coupled to a plan for application of the results, useful science — investigator-initiated, competitively evaluated and widely communicated. Then we have basic science — useful also, also investigator-initiated, competitively evaluated and widely communicated."

"We must understand that the fact of error, demonstrated in subsequent work, does not suggest that ethical lapses are responsible. It is more likely that the source of error is, as the advertisement says, a reflection of the fact that "its dangerous to trifle with Mother Nature"."

"Teachers of science in schools and colleges must be masters of the tools for ensuring integrity in science and must instill them in their students."

"I believe that there are very few scientists who deliberately falsify their work, cheat on their colleagues, or steal from their students. On the other hand, I am afraid that a great many scientists deceive themselves from time to time in their treatment of data, gloss over problems involving systematic errors, or understate the contributions of others. These are the 'honest mistakes' of science. The scientific equivalent of the 'little white lie' of social discourse. The scientific community has no way to protect itself from sloppy or deceptive literature except to learn whose work is suspect as unreliable."

"Science has been the absolute bedrock of technological and economic progress in the United States."

"While it is becoming increasingly obvious that the fundamental architecture of a system has a profound Influence on the quality of its human factors, the vast majority of human factors studies concern the surface of hardware (keyboards, screens) or the very surface of the software (command names, menu formats)."

"Scientists are used to debating with one another about the finer points of new research. But increasingly, they find themselves battling their televisions and computer screens, which transmit ever-more-heated rhetoric from politicians, pundits, and other public figures who misinterpret, misrepresent, and malign scientific results."

"Shortly after taking office in 1993, President Bill Clinton and Vice President Al Gore called for a shift in American technology policy toward an expansion of public investments in partnerships with private industry."

"The progress of science still depends on "a few people of vision"."

"An exploration of the challenges Korea faces in transforming its economy from a government-directed, low-cost producer to an innovative world economic power based on its own scientific and technological development."

"Technology policy - whether we should have one and what form such a policy should take - was a core issue of the 1992 presidential campaign, and in February 1993 the Clinton administration confirmed that fostering new technologies will be a critical part of its agenda for redirecting the American economy."

"Descend from the infinite to the infinitesimal. Long before . . . observation had begun to penetrate the veil under which Nature has hidden her mysteries, the restless mind sought some principle of power strong enough and of sufficient variety to collect and bind together all parts of a world. This seemed to be found, where one might least expect it, in abstract numbers. Everywhere the exactest numerical proportion was seen to constitute the spiritual element of the highest beauty."

"When this wizard stepped down from his post, crossed his moat, and opened his garden gate, nothing could be more attractive than the vistas and plantations he opened to our view. … Few men could suggest more while saying so little, or stimulate so much while communicating next to nothing that was tangible and comprehensible. The young man that would learn the true meaning of apprehension as distinct from comprehension, should have heard the professor lecture..."

"It is not given to us — it is given to but few men of any generation — to roam those Alpine solitudes of science to which his genius reached."

"Benjamin Peirce deserves recognition, not only as a founding father of American mathematics, but also as a founding father of modern abstract algebra."

"Looking back over the space of fifty years since I entered Harvard College, Benjamin Peirce still impresses me as having the most massive intellect with which I have ever come in contact, and as being the most profoundly inspiring teacher I ever had. … As soon as he had finished the problem or filled the blackboard he would rub everything out and begin again. He was impatient of detail, and sometimes the result would not come out right; but instead of going over his work to find the error, he would rub it out, saying that he had made a mistake in a sign somewhere, and that we should find it when we went over our notes. Described in this way it may seem strange that such a method of teaching should be inspiring; yet to us it was so to the highest degree. We were carried along by the rush of his thought, by the ease and grasp of his intellectual movement. The inspiration came, I think, partly from his treating us as highly competent pupils, capable of following his line of thought even through errors in transformations; partly from his rapid and graceful methods of proof, which reached a result with the least number of steps in the process, attaining thereby an artistic or literary character; and partly from the quality of his mind which tended to regard any mathematical theorem as a particular case of some more comprehensive one, so that we were led onward to constantly enlarging truths."

"He gave us his "Curves and Functions", in the form of lectures; and sometimes, even while stating his propositions, he would be seized with some mathematical inspiration, would forget pupils, notes, everything, and would rapidly dash off equation after equation, following them out with smaller and smaller chalk-marks into the remote corners of the blackboard, forsaking his delightful task only when there was literally no more space to be covered, and coming back with a sigh to his actual students. There was a great fascination about these interruptions; we were present, as it seemed, at mathematics in the making; it was like peeping into a necromancer's cell, and seeing him at work; or as if our teacher were one of the old Arabian algebraists recalled to life."