"It was somewhere between the interview with the Indian entrepreneur who wanted to do my taxes from Bangalore and the one who wanted to write my software from Bangalore, and the one who wanted to read my x-rays from Bangalore, and the one who wanted to trace my lost luggage from Bangalore...I was realizing that, while I had been sleeping, while I had been off covering the 9/11 wars, I had missed something really fundamental in this globalization story. I had lost the thread, and I found it in Bangalore."