"Total Quality Management (TQM) in the Department of Defense is a strategy for continuously improving performance at every level, and in all areas of responsibility. It combines fundamental management techniques, existing improvement efforts, and specialized technical tools under a disciplined structure focused on continuously improving all processes. Improved performance is directed at satisfying such broad goals as cost, quality, schedule, and mission need and suitability. Increasing user satisfaction is the overriding objective. The TQM effort builds on the pioneering work of Dr. W. E. Deming, Dr. J. M. Juran, and others, and benefits from both private and public sector experience with continuous process improvement."
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Businesspeople from the United StatesEducators from the United StatesMathematicians from the United StatesStatisticiansBusiness theorists from the United States
Original Language: English
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US DoD, Total Quality Manangement Master Plan, Washington, D.C., 1 August 1988, p. 1,
https://en.wikiquote.org/wiki/W._Edwards_Deming
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W. Edwards Deming
William Edwards Deming (October 14, 1900 – December 20, 1993) was an American statistician, college professor, author, lecturer, and consultant, known for his work in the field of quality management.
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