"Business process reengineering encompasses the envisioning of new work strategies, the actual process design activity…"

"Attention is focused mental engagement on a particular item of business. Items come into our awareness, we attend to …"

"Every decade or so, the business world invents another term for how it extracts managerial and decision-making value …"

"In definitional terms, a process is simply a structured, measured set of activities designed to produce a specific ou…"

"Defined simply, innovation is, of course, the introduction of something new. We presume that the purpose of introduci…"

"Knowledge workers have high degrees of expertise, education, or experience, and the primary purpose of their jobs inv…"

"Ultimately, knowledge worker performance comes down to the behaviors of individual knowledge workers."

"Companies should have well-defined procedures for dealing with the planned departure of a valued knowledge worker... …"

"Peter Drucker wasn’t exaggerating when he noted that the fate of advanced economies depends on making knowledge worke…"

"Thomas Davenport proposes a revolutionary new way to look at information management, one that takes into account the …"