"As Uchimaru sees things, an engineer who doesn't think TQM applies to technical activities must not understand either…"

"The great quality teacher, Shoji Shiba, often tells people that the biggest barrier to changing understanding is the …"

"Ishikawa, one of the most famous experts of quality control, mentions the following six points as the unique characte…"

"90 percent of all problems can be solved by using the techniques of data stratification, histograms, and control char…"

"The fact must be expressed as data, but there is a problem in that the correct data is difficult to catch. So that I …"

"In management, the first concern of the company is the happiness of people who are connected with it. If the people d…"

"There is so much to be learned by studying how Dr. Ishikawa managed to accomplish so much during a single lifetime. I…"

"[ Total Quality Management (TQM) is] a term first used to describe a management approach to quality improvement. Sinc…"

"Sometimes the proposals are good; but one must be cautious of tempting offers that may not derive from the best inten…"

"It is a kind of law of nature. The goal one aims for can rarely be reached by a direct road."