"The problem of quality management is not what people don't know about it. The problem is what they think they do know."

"Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned."

"Quality management is ... an approach to management made up of a set of mutually reinforcing principles, each of whic…"

"In Europe and in America, people are now more interested in the cost of quality and in systems of quality-audit. But …"

"The key issues facing managers in sales are no different than those faced by managers in other disciplines. Sales man…"

"Many of the familiar principles of Quality Management amount to an elaboration of this simple truth: an innovative he…"

"Tomas Bata and Bata-System of management are not well known today even though their success and heritage value are un…"

"Those who cannot remember the past are condemned to repeat it."

"Lack of specificity around stakeholder identity remains a serious obstacle to the further development of stakeholder …"

"Change that works by recapturing something that was there in the past has many resources on which to draw and a whole…"