"One virtue of Six Sigma is that it translates the messiness of variation of variation into a clear black or white measure of success: either a product or service meets customer requirements or it doesn’t. Anything that does not meet customer requirements is called a defect. [One] approach to determining a sigma level is to calculate how many defects occur per opportunities for things to go wrong. The outcome of this calculation is called Defects per Million."
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Businesspeople from the United StatesNon-fiction authors from the United StatesBusiness theorists from the United States
Original Language: English
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https://en.wikiquote.org/wiki/Peter_S._Pande
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Peter S. Pande
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