"If I can help encourage more people to come into this great Automotive industry and really be proud of what they're d…"

"I myself never even dreamed of being a business woman … I took over because I had to."

"It has something very special about it and so I am very mindful during my time that I stay true to the principles of …"

"I've inherited a business in really good shape, but we need to change"

"Do I believe in shops? Absolutely"

"When I'm talking about reinventing the department store, I'm not talking about physical space, I'm talking about the …"

"At those times the model came under strain, John Lewis got closer to the customer. In the 1950s and 60s as the superm…"

"It's a pretty volatile environment."

"We are seeing input prices rising substantially, no doubt... but we don't yet know how much will be passed on."

"We do regular customer insight and we are seeing slightly more uncertainty in the way people are thinking about their…"