"Mr. Malik was diligent in abiding by all the rules, but knew the rules were so often a matter of interpretation. Though he might fill in all the forms, forms can get lost. Just like the telephone company, any regulatory body with any power in Kenya runs two services—a formal one to process the paperwork, and an informal one to ensure the paperwork is processed. If you expect your forms not to get lost and rules to be correctly interpreted, you are expected to pay for both."
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Original Language: English
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Sources
Nicholas Drayson, A Guide to the Birds of East Africa (2008), Chapter 23, , p. 113
https://en.wikiquote.org/wiki/Kenya
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Kenya
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