"And I passed out from dehydration. And luckily, someone was driving down the street and rescued me. But I thought aft…"

"And I literally just went into an art store and found some clay, and molded it into what I though the product would l…"

"And it looked really silly, but it did work. I mean the product didn’t work, but you could see what it looked like."

"I happened to find this person through a friend who sold products, so that’s the only way I knew how to start, was ju…"

"I myself never even dreamed of being a business woman … I took over because I had to."

"It has something very special about it and so I am very mindful during my time that I stay true to the principles of …"

"I've inherited a business in really good shape, but we need to change"

"Do I believe in shops? Absolutely"

"When I'm talking about reinventing the department store, I'm not talking about physical space, I'm talking about the …"

"At those times the model came under strain, John Lewis got closer to the customer. In the 1950s and 60s as the superm…"