"Total Quality Management (TQM) in the Department of Defense is a strategy for continuously improving performance at every level, and in all areas of responsibility. It combines fundamental management techniques, existing improvement efforts, and specialized technical tools under a disciplined structure focused on continuously improving all processes. Improved performance is directed at satisfying such broad goals as cost, quality, schedule, and mission need and suitability. Increasing user satisfaction is the overriding objective. The TQM effort builds on the pioneering work of Dr. W. E. Deming, Dr. J. M. Juran, and others, and benefits from both private and public sector experience with continuous process improvement."
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Engineers from the United StatesJews from the United StatesImmigrants to the United StatesBusiness theorists from the United StatesPeople from Romania
Original Language: English
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US DoD, Total Quality Manangement Master Plan, Washington, D.C., 1 August 1988, p. 1.
https://en.wikiquote.org/wiki/Joseph_M._Juran
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Joseph M. Juran
Joseph Moses Juran (December 24, 1904 – February 28, 2008) was a Romanian-born American engineer and management consultant. He was an evangelist for quality and quality management, having written several books on those subjects. He was the brother of Academy Award winner .
4 quotes on TrueQuotesView all quotes by Joseph M. Juran →
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