"Over the past decade, I have watched more than 100 companies try to remake themselves into significantly better compe…"

"The most general lesson to be learned from the more successful cases is that the change process goes through a series…"

"Management makes a system work. It helps you do what you know how to do. Leadership builds systems or transforms old …"

"Nothing undermines change more than behavior by important individuals that is inconsistent with the verbal communicat…"

"Whenever smart and well-intentioned people avoid confronting obstacles, they disempower employees and undermine change."

"Management is a set of processes that can keep a complicated system of people and technology running smoothly. The mo…"

"In successful transformations, the president, division general manager, or department head plus another five, fifteen…"

"Changing behavior is less a matter of giving people analysis to influence their thoughts than helping them to see a t…"

"The heart of change is in the emotions."

"Never underestimate the power of the mind to disempower."