"That kind of divine discontent comes from observing customers and noticing that things can always be better."

"We’re building what’s called a private cloud for them [the C.I.A.], … because they don’t want to be on the public cloud."

"You gotta earn your keep in this world. When you invent something new, if customers come to the party, it’s disruptiv…"

"If you absolutely can't tolerate critics, then don't do anything new or interesting."

"Communication is a sign of dysfunction. It means people aren’t working together in a close, organic way. We should be…"

"Your margin is my opportunity."

"When it comes to space, I see it as my job to build infrastructure the hard way — I'm using my resources to put in pl…"

"The thing I have noticed is when the anecdotes and the data disagree, the anecdotes are usually right. There's someth…"

"If you have a really good idea, stick to it, but be flexible on how you get there. Be stubborn on your vision but fle…"

"We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put …"