"Right or wrong, ."
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As quoted by Jeff Toister, Service Failure: The Real Reasons Employees Struggle with Customer Service and what You Can Do about it (2012) This quote has also been attributed to Selfridge's business associate, . The previous prevailing motto in the field was "Assume that the customer is right until it is plain beyond all question he is not."
https://en.wikiquote.org/wiki/Harry_Gordon_Selfridge
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Harry Gordon Selfridge
(January 11, 1858–May 8, 1947) was an American-British retail magnate who founded the London-based department store after retiring as 's partner, opening and selling Harry G. Selfridge and Co. in Chicago in only 2 months, and moving to England. His 20-year leadership of Selfridges led to his becoming one of the most respected and wealthy retail magnates in the United Kingdom. He was known as the 'Earl of Oxford Street'.
32 quotes on TrueQuotesView all quotes by Harry Gordon Selfridge →
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