"Multiplex workplace friendships—those in which a personal, affective relationship coincides with a business relationship, namely, with coworkers within one’s organization—are a widespread organizational phenomenon (Ingram & Zou, 2008). Indeed, a recent Gallup study determined that 30% of employees report having a best friend at work (Rath, 2006), and studies show that a sizeable number of employees describe their coworkers as both colleagues and friends (e.g., Gersick, Bartunek, & Dutton, 2000; Lonkila, 1998). Importantly, multiplex workplace friendships have implications for key employee and organizational outcomes through the provision of moral and material support, work and nonwork advice, and quality information exchanges (Kram & Isabella, 1985; Rawlins, 1992; Sias, 2005; Sias & Cahill, 1998; Winstead, Derlega, Montgomery, & Pilkington, 1995). For instance, employees who report having friends at work have higher levels of productivity, retention, and job satisfaction, and are seven times more likely to be engaged in their work than their “friendless” counterparts (Rath, 2006)."
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