"was the leading provider of encyclopedias in the , but after sales declined rapidly in the early 1990s the company was forced to file for bankruptcy. Many different organizational and market factors contributed to this crisis, such as the diffusion of the , the invention of , the technical challenges of moving text to electronic formats, and the difficulties of inventing a new format while also operating the leading seller of books."
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and Michelle Devereux, |url=https://doi.org/10.1108/case.kellogg.2016.000085|pages=1–18}}
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