"Don't misunderstand what we administrators mean when we use the shorthand of efficiency and economy. When we say efficiency we think of homes saved from disease, of boys and girls in school prepared for life, of ships and mines protected against disaster... We do not think in terms of gadgets and paper clips alone. And when we talk of economy, we fight waste of all human resources, still much too scanty to meet human needs."
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in his dialogue with T. V. Smith on the state of the civic arts, cited in: Dwight Waldo. The Administrative State, 1948, p. 196.
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Efficiency
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