"Product and service quality can be defined as the total composite product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product and service in use will meet the expectations of the customer."
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Businesspeople from the United StatesPeople from New York CityBusiness theorists from the United States
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Armand V. Feigenbaum
Armand Vallin Feigenbaum (April 6, 1922 – November 13, 2014) was an American businessman, management consultant, and quality control expert. He started his career as manager at General Electric (GE) in Schenectady, New York, where he worked in quality control. Feigenbaum devised the concept of Total Quality Control which inspired Total Quality Management (TQM).
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