Ana Vilhete

"I would advise the business to negotiate the terms and to have a cool-off period. Seek a trail to learn the key functionalities of the CRM. The implementation itself that can take four to six weeks so it kind of puts business off especially smaller businesses. You feel it is taking so long to get on track and to get your staff numbers working. As a result, often you tend to just settle for less to get the core working."

"The big one for us is security and compliance and ease of reporting. From the compliance perspective we can do audits. For data protection and GDPR this varies between daily reporting to every three weeks in some instances. This reporting is critical to ensure that the work process is in check, and remains compliant. Companies have to get familiar with this (compliance) language. Most CRMs do not focus on compliance, they have some features for it,but it can be done much better. Businesses focusing on compliance from the start, are much more likely to succeed."

"Our AI recruitment platform is something we want to eventually license out two competitors, as a software as a service model which is a number one growing sector in the cloud at the moment."