People From New York City

"Brainwashing is defined as an observable set of transactions between a charismatically-structured collectivity and an isolated agent of the collectivity with the goal of transforming the agent into a deployable agent. Brainwashing is thus a process of ideological resocialization carried out within a structure of charismatic authority."

"I am convinced, based on more than three decades of studying NRMs through participant-observation and through interviews with both members and ex-members, that these movements have unleashed social and psychological forces of truly awesome power. These forces have wreaked havoc in many lives - in both adults and in children. It is these social and psychological influence processes that the social scientist has both the right and the duty to try to understand, regardless of whether such understanding will ultimately prove helpful or harmful to the cause of religious liberty. … the real sociological issue ought not to be whether brainwashing ever occurs but rather whether it occurs frequently enough to be considered an important social problem."

"Mind control is the process by which individual or collective freedom of choice and action is compromised by agents or agencies that modify or distort perception, motivation, affect, cognition and/or behavioral outcomes. It is neither magical nor mystical, but a process that involves a set of basic social psychological principles. … It seems to me that at the very heart of the controversy over the existence of mind control is a bias toward believing in the power of people to resist the power of situational forces, a belief in individual will power and faith to overcome all evil adversity. It is Jesus modeling resistance against the temptations of Satan, and not the vulnerability of Adam and Eve to deception. More recently, examples abound that challenge this person-power misattribution."

"To Donham, the case study stood squarely in the legal and cultural tradition of Anglo-American thought. Unlike French or Spanish law. Donham emphasized, English law was grounded on the doctrine of stare decisis, in which the written case decisions of the past shape, and instantiate, the law. Just as the recording of cases allowed English common law to break the arbitrariness of local law. Donham argued in 1925, business needed to universalize its procedures by itself adopting the case system. The chaos of local law that ruled in England before the common law. Donham contended, "is exactly the same situation that we have [in the world of business] where practically every large corporation is tightly hound by traditions which are precedents in its particular narrow field and narrow held only The recording of decisions from industry to industry [enables] us to start from facts and draw inferences from those facts; [it] will introduce principle... in the field of business to such an extent that it will control executive action in the field where executive action is haphazard or unprincipled or bound by narrow, instead of broad precedent and decision" ( W. Donham, transcript of talk to the Association of Coll. School of Business Committee Reports and Other Literature, 5-7 May 1925. Harvard Business School, box 17, folder 10. 62)."

"The search for original cases and the "superior" rules that would emerge from them spread far outside legal practice. Wallace Donham, dean of the Harvard Business School from 1919 to 1942, was trained at the law school in the heady days of the case system's early and enthusiastic reception. Where law and business parted ways was in the contingent matter of the availability of ready- made cases — law faculty simply reached for their shelves, while professors of business needed to create a new literary species — the business case book."

"The principal way that cognitive science can contribute to epistemology, I claim, is to identify basic belief-forming, or problem-solving processes. Once identified, these processes would be examined by primary epistemology according to the evaluative dimensions and standards adduced in Part I."

"Being a Catholic, I believe that we all have a foot in two worlds. The one that we’re conscious of is in time, but now and then a freak like me gets a flash from the other foot, and that one, I think, is in eternity, where time does not exist and so the future and the past are both the present. So now and again when I’m feeling a tingling in that other foot, I believe that I’m seeing the future."

"We have familiar experience of the order, the constancy, the perpetual renovation of the material world which surrounds us. Frail and transitory as is every part of it, restless and migratory as are its elements, still it abides. It is bound together by a law of permanence, and though it is ever dying, it is ever coming to life again. Dissolution does but give birth to fresh modes of organization, and one death is the parent of a thousand lives. Each hour, as it comes, is but a testimony how fleeting, yet how secure, how certain, is the great whole. It is like an image on the waters, which is ever the same, though the waters ever flow. The sun sinks to rise again; the day is swallowed up in the gloom of night, to be born out of it, as fresh as if it had never been quenched. Spring passes into summer, and through summer and autumn into winter, only the more surely, by its own ultimate return, to triumph over that grave towards which it resolutely hastened from its first hour. We mourn the blossoms of May because they are to wither; but we know that May is one day to have its revenge upon November, by the revolution of that solemn circle which never stops — which teaches us in our height of hope, ever to be sober, and in our depth of desolation, never to despair."

"I think the demon’s target is not the possessed; it is us … the observers … every person in this house. And I think the point is to make us despair; to reject our own humanity … to see ourselves as ultimately bestial … without dignity; ugly; unworthy. And there lies the heart of it perhaps … For I think belief in God is not a matter of reason at all; I think it is finally a matter of love; of accepting the possibility that God could love us. He knows … the demon knows where to strike … Long ago I despaired of ever loving my neighbor. Certain people … repelled me. How could I love them? I thought. It tormented me … How many husbands and wives must believe they have fallen out of love because their hearts no longer race at the sight of their beloveds? Ah, dear God! There it lies, I think, Damien … possession; not in wars, as some tend to believe; not so much; and very seldom in extraordinary interventions … such as here … this girl … this poor child. No, I see it most often in the little things Damien: in the senseless petty spites; the misunderstandings; the cruel and cutting word that leaps unbidden to the tongue between friends. Between lovers. Enough of these."

"The original story that I sold [Morgan Creek] (and that I shot) ended with Kinderman blowing away Patient X. There was no exorcism. But it was a Mexican stand-off between me and the studio. I was entitled to one preview, then they could go and do what they wanted with the picture. They gave me a preview but it was the lowest end preview audience I have ever seen in my life. They dragged in zombies from Haiti to watch this film. It was unbelievable. But I decided, better I should do it than anyone else. I foolishly thought: I can do a good exorcism, I'll turn this pig's ear into a silk purse. So I did it"

"And yet even from this — from evil — there will finally come good in some way; in some way that we may never understand or even see. … Perhaps evil is the crucible of goodness … And perhaps even Satan — Satan, in spite of himself — somehow serves to work out the will of God."

"[ Total Quality Management (TQM) is] a term first used to describe a management approach to quality improvement. Since then, TQM has taken on many meanings. Simply put, it is a management approach to long-term success through customer satisfaction. TQM is based on all members of an organization participating in improving processes, products, services and the culture in which they work. The methods for implementing this approach are found in the teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa and Joseph M. Juran."

"Several of the quality-control methods have been carried on in industry for many years. What are new in the modern approach to quality control are integration of these often uncoordinated activities into an over-all administrative program for a factory and the addition to the time-tested methods used of a few new techniques which have been found useful in dealing with and thinking about the increased emphasis upon precision in manufactured parts."

"The outstanding quality accomplishments of industry during the past decade are familiar history. Particularly during World War II, the accomplishments made by the precision equipment in our tanks and guns and planes were indelibly impressed upon the entire world. This results side of the quality picture makes impressive reading."

"In the phrase "quality control" the word quality does not have the popular meaning of "best" in any absolute sense. It means "best for certain customer conditions." These conditions are (a) the actual use and (b) the selling price of the product. Product quality cannot be thought of apart from product cost."

"In the phrase, "quality control" the word control represents a management tool with four steps:"

"Product and service quality can be defined as the total composite product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product and service in use will meet the expectations of the customer."

"Engineers, scientists, and statisticians have, until recently, been the groups chiefly interested in activity called quality control. These technologists have been primarily concerned with the technical methods which have become associated with the subject. They have applied these methods to a number of industrial quality problems."

"The materials presented in this book have been developed in industry for use in meeting a wide variety of practical industrial problems. They have been used in several factories both as the "plan of attack" for organizing new quality-control programs and as text material for in-service training courses."

"Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction."

"Quality control may be defined as:"

"Feigenbaum's philosophy is summarized in his Three Steps to Quality:"

"Product quality can then be defined as: The composite product characteristics of engineering and manufacturing that determine the degree to which the product, in use, will meet the expectations of the customer."

"At any rate that is precisely what happens: the “means” oriented stories come from countries which have managed to overcome the obstacles to economic achievement more successfully than other countries… These results serve to direct our attention as social scientists away from an exclusive concern with the external events in history to the “internal” psychological concerns that in the long run determine what happens in history"

"Practically all theorists agree that entrepreneurship involves, by definition, taking risks of some kind."

"The entrepreneurial role appears to call for decision-making under uncertainty."

"Psychologically speaking, what such findings seem to mean is that an achievement is not only more frequently present in stories from more rapidly developing countries but when it is present, it is more apt to be “means” oriented rather than goal oriented. The achievement sequence more often dwells on obstacles to success and specific means of overcoming them, rather than on the goal itself, the desire for it, and the emotions surrounding attaining or failing to attain it. The adaptive quality of such a concern with means is obvious: a people who think in terms of ways of overcoming obstacles would seem more likely to find ways of overcoming them in fact."

"Dynamic restlessness and concern with time would appear to go with high w Achievement and static "classicism" with low n Achievement, but on closer examination many flaws in the analogy are evident."

"Explaining economic growth - The achievement motive : how it is measured and its economics effects - Achieving societies in the modern world - Achieving societies in the past - Other psychological factors in economic development - Entrepreneurial behavior - Characteristics of entrepreneurs - The spirit of Hermes - Sources of n achievement - Accelerating economic growth."

"From the top of the campanile, or Giotto's bell tower, in Florence, one can look out over the city in all directions, past the stone banking houses where the rich Medici lived, past the art galleries they patronized, past the magnificent cathedral and churches their money helped to build, and on to the Tuscan vineyards where the contadino works the soil as hard and efficiently as he probably ever did. The city below is busy with life. The university halls, the shops, the restaurants are crowded. The sound of Vespas, the "wasps" of the machine age, fills the air, but Florence is not today what it once was, the center in the 15th century of a great civilization, one of the most extraordinary the world has ever known. Why? ­­What produced the Renaissance in Italy, of which Florence was the center? How did it happen that such a small population base could produce, in the short span of a few generations, great historical figures first in commerce and literature, then in architecture, sculpture and painting, and finally in science and music? Why subsequently did Northern Italy decline in importance both commercially and artistically until at the present time it is not particularly distinguished as compared with many other regions of the world? Certainly the people appear to be working as hard and energetically as ever. Was it just luck or a peculiar combination of circumstances? Historians have been fascinated by such questions ever since they began writing history, because the rise and fall of Florence or the whole of Northern Italy is by no means an isolated phenomenon."

"It is important, therefore, to understand at the outset the simplicity of this book - what it can accomplish and what it cannot. What it does try to do is to isolate certain psychological factors and to demonstrate rigorously by quantitative scientific methods that these factors are generally important in economic development."

"Understanding human motivation ought to be a good thing. It should help us to find out what we really want so that we can avoid chasing rainbows that are not for us. It should open up opportunities for self-development if we apply motivational principles to pursuing our goals in life."

"Whatever the source of the leader's ideas, he cannot inspire his people unless he expresses vivid goals which in some sense they want. Of course, the more closely he meets their needs, the less "persuasive" he has to be, but in no case does it make sense to speak as if his role is force submission. Rather it is to strengthen and uplift, to make people feel that they are the origins, not the pawns, of the socio-political system."

"There’s no single right way to accomplish your goals. Each of us has a number of avenues to reach our potential. The world constantly changes. Life often unfolds as a series of phases. Our potential is likely to evolve as the world evolves and as we continue to learn, grow, and develop our capabilities."

"Effective leadership begins with having the right mindset; in particular, it begins with having an ownership mind-set. This means a willingness to put oneself in the shoes of a decision maker and think through all of the considerations that the decision maker must factor into his or her thinking and actions."

"Outstanding American men seem to see power as something you use in order to correct someone who's wrong, to change them, to show them you see more in this situation than the boss does. Outstanding American women, on the other hand, see power as a resource, something you can use to get people together, to gain commitment."

"This book will not take as its province all kinds of cultural growth — artistic, philosophical, military — but will try to shed some light on a narrower problem, namely, the reasons for economic growth and decline. The way wealth is distributed is a matter of special interest, partly because it may well be basic to growth in other cultural areas and partly because it has become so uneven in the past century that curiosity has been aroused."

"One study suggests that the most effective way to increase n Achievement may be to try simply and directly to alter the nature of an individual’s fantasies."

"The outstanding people realised that the job involved more than just writing a good strategic plan. It was also important that top management should understand the plan and be prepared to adopt it. Consequently, the best strategists made sure that executives were involved in decisions at an early stage. The less outstanding people didn’t see this, and it had been overlooked by the experts. But, as soon as we showed them our findings, they could see that it made sense."

"Kaplan became one of the principal intellectual boosters for US power in the world through the tried-and-true "American way of war." This is the way of war dating to the British-colonial period that military historian John Grenier called a combination of "unlimited war and irregular war," a military tradition "that accepted, legitimized, and encouraged attacks upon and the destruction of noncombatants, villages and agricultural resources . . . in shockingly violent campaigns to achieve their goals of conquest." Kaplan sums up his thesis in the prologue to Imperial Grunts, which he subtitles "Injun Country": "By the turn of the twenty-first century the United States military had already appropriated the entire earth, and was ready to flood the most obscure areas of it with troops at a moment's notice. The Pentagon divided the planet into five area commands-similar to the way that the Indian Country of the American West had been divided in the mid-nineteenth century by the U.S. Army.... [A]ccording to the soldiers and marines I met on the ground in far-flung corners of the earth, the comparison with the nineteenth century was apt. "Welcome to Injun Country" was the refrain I heard from troops from Colombia to the Philippines, including Afghanistan and Iraq. To be sure, the problem for the American military was less [Islamic] fundamentalism than anarchy. The War on Terrorism was really about taming the frontier.” Kaplan goes on to ridicule "elites in New York and Washington" who debate imperialism in "grand, historical terms," while individuals from all the armed services interpret policy according to the particular circumstances they face and are indifferent to or unaware of the fact that they are part of an imperialist project. This book shows how colonialism and imperialism work."

"Today, organizations are competing in complex environments so that an accurate understanding of their goals and the methods for attaining those goals is vital. The translates an organization’s mission and strategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system."

"Companies are in the midst of a revolutionary transformation. Industrial age competition is shifting to information age competition. During the industrial age, from 1850 to about 1975, companies succeeded by how well they could capture the benefits from economies of scale and scope. Technology mattered, but, ultimately, success accrued to companies that could embed the new technology into physical assets that offered efficient, mass production of standard products."

"Wherever you have weakening states and turmoil, you will have a fertile petri dish for terrorism."

"In foreign policy, a modest acceptance of fate will often lead to discipline rather than indifference. The realization that we cannot always have our way is the basis of a mature outlook that rests on an ancient sensibility, for tragedy is not the triumph of evil over good so much as triumph of one good over another that causes suffering. Awareness of that fact leads to a sturdy morality grounded in fear as well as in hope. The moral benefits of fear bring us to two English philosophers who, like Machiavelli, have for centuries disturbed people of goodwill: Hobbes and Malthus."

"Simon Wiesenthal told me that any political party in a democracy that uses the word 'freedom' in its name is either Nazi or Communist."

"Europe is a landscape; East Asia a seascape. Therein lies a crucial difference between the twentieth and twenty-first centuries."

"Industrial age companies created sharp distinctions between two groups of employees. The intellectual elite—managers and engineers—used their analytical skills to design products and processes, select and manage customers, and supervise day-to-day operations. The second group was composed of the people who actually produced the products and delivered the services. This direct labor work force was a principal factor of production for industrial age companies, but used only their physical capabilities, not their minds. They performed tasks and processes under direct supervision of white-collar engineers and managers. At the end of the twentieth century, automation and productivity have reduced the percentage of people in the organization who perform traditional work functions, while competitive demands have increased the number of people performing analytic functions: engineering, marketing, management, and administration. Even individuals still involved in direct production and service delivery are valued for their suggestions on how to improve quality, reduce costs, and decrease cycle times..."

"What does it mean to be “successful”? How do you achieve your dreams?"

"[In The Achieving Society, 'need for achievement' is uncovered by having individuals write stories based on pictures they see] the stories represented short samples of the things people are most likely to think about or imagine when they are in a state of heightened motivation having to do with achievement. It may be worth considering for a moment why fantasy as a type of behavior has many advantages over any other type of behavior for sensitively reflecting the effects of motivational arousal. In fantasy anything is at least symbolically possible... Overt action, on the other hand, is much more constrained by limits set by reality or by the person's abilities. Furthermore, fantasy is more easily influenced than other kinds of behavior."

"McClelland [McClelland, D.C. (1961). The achieving society. Princeton, NJ: Van Nostrand] observed that the amount of achievement imagery in children’s books predicted the economic development of societies. He argued that achievement imagery is an indicator of a motivational climate, and when children grow up in a society that emphasizes the striving for achievement, they will be more economically productive later on. We tested McClelland’s hypothesis by coding school textbooks for achievement imagery from two German federal states (Baden-Württemberg and Bremen) with pronounced differences in economic and educational conditions. As expected, the schoolbooks from the state with the more advantageous conditions contained more achievement imagery."