Organizational Theory

"Almost everybody is sure... that it is proceeding with unprecedented speed; and... that its effects will be more radical than anything that has gone before. Wrong, and wrong again. Both in its speed and its impact, the information revolution uncannily resembles its two predecessors... The first industrial revolution, triggered by James Watt's improved steam engine in the mid-1770s... did not produce many social and economic changes until the invention of the railroad in 1829... Similarly, the invention of the computer in the mid-1940s... it was not until 40 years later, with the spread of the Internet in the 1990s, that the information revolution began to bring about big economic and social changes... the same emergence of the “super-rich” of their day, characterized both the first and the second industrial revolutions... These parallels are close and striking enough to make it almost certain that, as in the earlier industrial revolutions, the main effects of the information revolution on the next society still lie ahead."

"The Internet is the technological basis for the organizational form of the Information Age the network."

"In the industrialized nations, a technological revolution is taking place—a revolution marked by rapid, dramatic advances in computers and telecommunications."

"Standing here before a mural of your revolution, I want to talk about a very different revolution that is taking place right now, quietly sweeping the globe without bloodshed or conflict. Its effects are peaceful, but they will fundamentally alter our world, shatter old assumptions, and reshape our lives. It's easy to underestimate because it's not accompanied by banners or fanfare. It's been called the technological or information revolution, and as its emblem, one might take the tiny silicon chip, no bigger than a fingerprint. One of these chips has more computing power than a roomful of old-style computers. As part of an exchange program, we now have an exhibition touring your country that shows how information technology is transforming our lives -- replacing manual labor with robots, forecasting weather for farmers, or mapping the genetic code of DNA for medical researchers. These microcomputers today aid the design of everything from houses to ears to spacecraft; they even design better and faster computers. They can translate English into Russian or enable the blind to read or help Michael Jackson produce on one synthesizer the sounds of a whole orchestra. Linked by a network of satellites and fiber-optic cables, one individual with a desktop computer and a telephone commands resources unavailable to the largest governments just a few years ago."

"We must also promote global access to the Internet. We need to bridge the digital divide not just within our country, but among countries. Only by giving people around the world access to this technology can they tap into the potential of the Information Age."

"Yet today our military is still organized more for Cold War threats than for the challenges of a new century -- for industrial age operations, rather than for information age battles. There is almost no relationship between our budget priorities and a strategic vision. The last seven years have been wasted in inertia and idle talk. Now we must shape the future with new concepts, new strategies, new resolve."

"The Information Age is unfolding just as predicted by many of the sociological prognosticators of this century. Information issues are on everyone’s mind and on multitudes of lips. It is hard to pick up a newspaper or current affairs magazine without seeing a feature on the internet, web pages, e-mail, television terminals or some other new technology. In fact, technology innovation is relentless and escalating and technology stocks continually drive the stock market to high after high. There is no field of human endeavor that is exempt from the onslaught of information technology."

"True personalization is now upon us. It's not just a matter of selecting relish over mustard once. The post-information age is about acquaintance over time: machines' understanding individuals with the same degree of subtlety (or more than) we can expect from other human beings, including idiosyncrasies (like always wearing a blue-striped shirt) and totally random events, good and bad, in the unfolding narrative of our lives."

"Soon, the enterprise of the information age will find itself unhappy if it does not have the ability to tap the information resources within and without its boundaries."

"We believe that we live in the 'age of information,' that there has been an information 'explosion,' an information 'revolution.' While in a certain narrow sense that is the case, in many more important ways just the opposite is true. We also live at a moment of deep ignorance, when vital knowledge that humans have always possessed about who we are and where we live seems beyond our reach. An unenlightenment. An age of missing information."

"Information is the oxygen of the modern age. It seeps through the walls topped by barbed wire, it wafts across the electrified borders. … The Goliath of totalitarianism will be brought down by the David of the microchip."

"In 1980 a law was passed called the . It could have been called the Information Management Act of 1980."

"While we claim to live in an information age, disinformation has become the order of the day."

"Information paints no picture, sings no song, and writes no poem."

"With the massive amount of personal data on the Internet, Facebook nation has opened Pandora's box of total information awareness in the age of big data. Fortunately, Pandora's box released not only evil but also hope.. The hope is that good will trump evil."

"Professional partisans are still playing politics by industrial-age rules. They haven’t woken up to the information age reality. Younger generations have grown up with a multiplicity of choice on every front, which can be tailored to suit their individual beliefs. Politics is the last place where we are supposed to be satisfied with a choice between Brand A and Brand B."

"It's very sad how in the information age you cannot get information into people's heads — as long as you write something on the internet and do not add LOL — it is true : "I'm not sure he's a Christian." — I'm not sure he's a mammal, Jay. He could be a werewolf."

"Metadata liberates us, liberates knowledge."

"The information revolution reinforced the spread of democracy because it permitted people to inform themselves and react to what they learned more quickly than in the past. It became more difficult during the Cold War to withhold news about what was going on in the rest of the world, as well as to conceal what was happening within one's own country. This kind of "transparency" provided new kinds of leverage against authoritarian regimes, as the Helsinki process dramatically illustrated. It also brought assurance, where dictatorships had been overthrown, that they would not return."

"The establishment of "The Times" newspaper is an example, on a large scale, of a manufactory in which the division of labour, both mental and bodily, is admirably illustrated, and in which also the effect of domestic economy is well exemplified. It is scarcely imagined, by the thousands who read that paper in various quarters of the globe, what a scene of organized activity the factory presents during the whole night, or what a quantity of talent and mechanical skill is put in action for their amusement and information."

"A corporation is a group of people, and if you want to come together for profit or nonprofit, that's your business—whatever you want to do."

"The essence of an organisation is not the bricks, or the people, but the means in which these are combined."

"Organizations are (1) social entities that (2) are goal-directed, (3) are designed as deliberately structured and coordinated activity systems, and (4) are linked to the external environment."

"We use the word "organization" to mean both the state of being organized and the groups that do the organizing... We use one word for both because, at a certain scale, we haven't been able to get organization without organizations; the former seems to imply the latter."

"From a legal point of view, an organisation is a legal person. It is legitimised, under the laws of the land, by a legally recognised and binding constitution specifying purpose, procedures to be followed, hierarchical offices to be taken up, authority to be granted, and membership criteria and categories."

"Any social organization does well enough if it isn't rigid. The framework doesn't matter as long as there is enough looseness to permit that one man in a multitude to display his genius. Most so-called social scientists seem to think that organization is everything. It is almost nothing — except when it is a straitjacket. It is the incidence of heroes that counts, not the pattern of zeros."

"In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacities to form them are more important than tasks, functions, roles, and positions."

"Until I came to IBM, I probably would have told you that culture was just one among several important elements in any organization's makeup and success — along with vision, strategy, marketing, financials, and the like... I came to see, in my time at IBM, that culture isn't just one aspect of the game, it is the game. In the end, an organization is nothing more than the collective capacity of its people to create value."

"Self-organization [is] the appearance of structure or pattern without an external agent imposing it."

"Cultures are not made from free-floating values. They are rooted in institutions and organizations."

"The Internet is the technological basis for the organizational form of the Information Age: the network.""

"By organization Maturana refers to the relations between components that give a system its identity, that make it a member of a particular type. Thus, if the organization of a system changes, so does its identity. By structure Maturana means the actual components and relations between components that constitute a particular example of a type of system. The organization is realized through the structure, but it is the structure that can interact and change. So long as the structural changes maintain the organization, the system’s identity remains."

"We don't know what organization is. ...We do know that complex adaptive systems have to be nonlinear and capable of storing information. ...We know a little bit about what distinguishes an adaptive complex system from a nonadaptive system, such as turbulent fluid flow."

"We are organizational creatures. We are born not only into a society and culture but usually into a specific, complex organization: a family. Our marriages are organizations. We study in schools that are organizations; we earn a living in businesses that are organizations; at some time or another we will likely worship in an organization; and when we die there will be organizations to usher us out of this world."

"Organizations are systems of coordinated action among individuals and groups whose preferences, information, interests, or knowledge differ. Organization theories describe the delicate conversion of conflict into cooperation, the mobilization of resources, and the coordination of effort that facilitate the joint survival of an organization and its members."

"The things we fear most in organizations - fluctuations, disturbances, imbalances - need not be signs of an impending disorder that will destroy us. Instead, fluctuations are the primary source of creativity."

"We create organizations to serve us, but somehow they also force us to serve them. Sometimes it feels as if our institutions have run out of control, like the machinery of Charlie Chaplin's film Modem Times. Why we should become slaves to our servants... A society of organizations is one in which organizations enter our lives as influential forces in a great many ways — in how we work, what we eat, how we get educated and cured of our illnesses, how we get entertained, and how our ideas are shaped. The ways in which we try to control our organization and our organization in return try to control us become major issues in the lives of all of us."

"Institutional theories of organization provide a rich, complex view of organizations. In these theories, organizations are influenced by normative pressures, sometimes arising from external sources such as the state, other times arising from within the organization itself. Under some conditions, these pressures lead the organization to be guided by legitimated elements, from standard operating procedures to professional certification and state requirement, which often have the effect of directing attention away from task performance... Institutional theories of organization have spread rapidly, a testimony to the power of the imaginative ideas developed in theoretical and empirical work."

"Any approach to the study of organizations is built on specific assumptions about the nature of organizations and how they are designed and function."

"If an organization is to learn anything, then the distribution of its memory, the accuracy of that memory, and the conditions under which that memory is treated as a constraint become crucial characteristics of organizing."

"Given the five parts of the organization - operating core, strategic apex, middle line, technostructure, and support staff - we may now ask how they all function together. In fact, we cannot describe the one way they function together, for research suggests that the linkages are varied and complex. The parts of the organization are joined together by different flows - of authority, of work material, of information, and of decision processes (themselves informational)."

"Organizations are goal-directed, boundary-maintaining, activity systems."

"Organization design is conceived to be a decision process to bring about a coherence between the goals or purposes for which the organization exists, the patterns of division of labor and interunit coordination and the people who will do the work."

"All organisations have to make provision for continuing activities directed towards the achievement of given aims. Regularities in activities such as task allocation, supervision, and co-ordination are developed. Such regularities constitute the organisation’s structure, and the fact that these activities can be arranged in various ways means that organisations can have differing structures."

"There is no one best way to organize... Any way of organizing is not equally effective."

"The purpose of an organization is to enable common men to do uncommon things."

"No organization chart is likely ever to be displayed in a major art museum. What matters is not the chart but the organization. A chart is nothing but an oversimplification which enables people to make sure that they talk about the same things in discussing organization. One never makes."

"During the last fifty years, society in every developed country has become a society of institutions. Every major social task, whether economic performance or health care, education or the protection of the environment, the pursuit of new knowledge or defense, is today being entrusted to big organizations, designed for perpetuity and managed by their own managements."

"People do not exist just for organizations. They track all kinds of mud from the rest of their lives into the organization, and they have all kinds of interests that are independent of the organization."

"The greatest mistake of the movement has been trying to organize a sleeping people around specific goals. You have to wake the people up first, then you'll get action."