"Fixing demand isn’t the answer, and that is all quotas do. It does nothing for fixing supply and also, if I’m being straightforward, it does nothing about the quality of supply. It is going to take a while and hard yards to fix some of this"

"Display bans don’t make a difference; bigger warnings on packs don’t make a difference"

"I am not someone who supports quotas because quotas are around the demand side of the equation and you need to look at the supply side. And quick fixes on the supply side are not necessarily quality fixes."

"I don’t like to think we’re a commodity.” Speaking in a television interview with Bloomberg TV, she added: “It’s not a quick thing to sort."

"It is just a fantastic relaxation and it’s good for the core and voice projection"

"The only thing we have ever seen make a difference is bans on smoking in public places, because they reduce the occasions to smoke."

"There is an adult choice piece here and there are plenty of adults who still choose to smoke despite decades of reasons not to. That needs to be respected at some point"

"I’m hoping it is, but it’s too early to call. It’s the only sign I’ve got at the moment"

"If you have to pretend to be someone you aren’t for too long, it will poison you from inside."

""If you want to be a creative, innovative, successful business, you embrace diverse talent, and you create an inclusive environment. It's the only way to be successful in the long term. Not one part of the community can do this on their own; it can only be done together.”"

"There's been a huge change for women in senior positions. Some of this has been about signing up to things like the 30% Club, where a lot of boards have agreed to commit to having a third of their directors as females."

""It's only by sharing your own experiences that other people can get a glimpse into what it's like for people who are different to you.”"

"Find somewhere to work where the culture, values and behaviours align with your own."

"The down-trading dynamic has been in place in Western Europe for a very, very long time"

"I chose to come out as bisexual just prior to starting at Lloyd’s of London so I know how it feels to be different. I am glad I have been honest because it had begun to feel like I was lying to the people around me."

"I know it’s impacted people’s decisions about inviting me and my partner to events and it has made me feel uncomfortable meeting politicians representing countries where homosexuality is illegal."

"People talk about glass ceilings but it is not something I have particularly experienced – but that is only my experience."

"There should be more freedom of choice. People should be free to decide whether to go to a smoking establishment or a non-smoking environment."

"Trying to force a percentage of woman on boards – I'm completely against all that."

"“The golden rule is to keep communicating – 1. Communicate the business case; 2. Communicate it’s the right thing to do; 3. Communicate that you mean it.""

"Often [as a leader] someone is demanding of you; they want it done next week, in two months or whatever"

"“The PIE model is one that I totally buy into. It stands for Performance, Image and Exposure. These are the three elements that are essential for your career development.""

"“Criticism comes at women leaders from more angles than men – there is now data showing that microaggressions in the workplace are higher against women than men.”"

"“Believe in your own ability – I was so under confident that I even said ‘no’ to the first promotion I was offered.”"

"I have taken on several CEO roles in my life and some organisations have required a turnaround or a huge transformation. To have people focus on your leadership skills, your experience and the great things you have achieved, rather than the way you look or a small mistake you have made, would have made it much easier."

"“Although it’s easier than it used to be for people to come out as LGBTQ+ at work, it’s still hard.”"

"“I do carry quite a lot of data in my head, but a lot of it is song lyrics.”"

""I got a lot of my strength and support not only from my family but also from women’s networks – a source of inspirational energy to keep going.”"

"Towards the end of National Express's tenure they were scrabbling around to make money in any way they could, like charging for reservations, and quality was suffering"

"It is very early days. We have been here less than a year and we have had a lot to do in that time,"

"I think that because I didn't get A-levels and a degree, I always wanted to prove that I was as good as anyone else and I worked very hard."

"Like many young girls, I wanted to be an air stewardess, but I discovered that there was a lot more to travel and transport than working on a plane."

"In truth, the problems go back to 2006. The operators worked hard to make their payments, but I think decisions were taken that were quite short-term, and we've now got to try to put some of that right."

""There are plenty of adults who still choose to smoke despite decades of reasons not to. That needs to be respected at some point.”"

"This is Britain's premier railway and there is a lot of pride in it among staff and passengers. What we are doing is trying to put some pride back in the railway. It is a company that has failed twice, and that inevitably has an impact on the service."

"All I have ever done with my career is just try and maximise the opportunity and challenge for whatever role I have been in, and that has led to me to this seat.”"

"huge amount of respect" for Hogg but there is evident impatience in her words – a directness that is also remarked upon by former colleagues."

"When I took the role of CEO, I was basically running the entire ma"

"It is pretty similar to being the CEO of a public listed company but you’ve got to get thousands of people to do what you want without them being your employees. That was a really tough challenge"

"“If we are leaders, we try to give the answers all the time instead of spending time asking people how they are feeling"

"If we can get this gender thing right, we can then get it right for all sorts of other groups that feel perhaps marginalized or under-represented, particularly in the senior levels in the workplace."

"I can remember, it was in the 1990s and I had been working in the insurance for about 14 years and I was offered my first promotion. This was going to be the first time I was going to manage one person at work, and do you know what? I said'No'."

"I look back at that 32-year old Inga, and I don't recognize her now-but that was how under-confident I was. I don't think I was ready or good enough to take the job."

"“You spend half your energy hiding the reality, leading a dual life, making excuses. There’s a lovely story about someone in the industry who was born male and was male at work but had a female persona in her personal life. She was outed because of technology linking Facebook photos and her iPhone. After years of being a man at work but actually being a woman it was fantastic. Everybody was supportive; she’s never looked back.”"

"“People are a bit reluctant to reveal what is going on in their world. And others are nervous talking about it because they don’t know what to say and don’t want to look silly.”"

"“It’s good to have someone completely different to you to chat about things with.”"

"“I gave a clear instruction to my partner not to phone me in the office because I was so worried about my colleagues suspecting that I was having a relationship with a woman.”"

"“I decided to come out during the interview process so that I wasn’t going into it with any secrets. I just brought it up with the group CEO and he was fine. You think, why did it take so long? That’s why I encourage everyone to do it.”"

"“People don’t know who to trust any more. So, we’ve got to find another mechanism to include much bigger parts of the population, and use different metrics to measure success of a country.”"

"Let’s use the words people are uncomfortable using – lesbian, gay"