"I had great regard for the Victorians for many reasons – not least their civic spirit to which the increase in voluntary and charitable societies and the great buildings and endowments of our cities pay eloquent tribute. I never felt uneasy about praising ‘Victorian values’ or – the phrase I originally used – ‘Victorian virtues’, not least because they were by no means just Victorian. But the Victorians also had away of talking which summed up what we were now rediscovering – they distinguished between the ‘deserving’ and the ‘undeserving poor’."