"I really believe in picking top notch people and then sitting down with them, and making expectations very, very clear and insisting that they involve their employees. You know the top managers are political and they come and go. If processes and systems are to change for the better permanently you have to involve the line staff, the career people, so that they have ownership in it. It is one thing for the top political people to sketch out, like the drawing of an office tower or skyscraper. You sketch it out on paper, but the actual details and the engineering are done by others. You have to enlist the career people to fill in the blanks, because if they have ownership they will believe in it and they will carry it through."