"I will note I’m a human being. I’m an Irish person who, not to stereotype myself, but I have times where I get a little hot. I try not to, but there are days where I wish I would’ve been calmer, or more gracious, in my responses when you have a moment of human frustration. But I will tell you that how I try to approach it is trying to use it as a forum for providing information to the public. And trying to treat people, on my best days, with respect"