"Heywood Floyd looked as if he had had very little sleep, and his face was lined with worry. But whatever his feelings, his voice sounded firm and reassuring; he was doing his utmost to project confidence to the lonely man on the other side of the Solar System. "First of all, Dr. Bowman," be began, "we must congratulate you on the way you handled this extremely difficult situation. You did exactly the right thing in dealing with an unprecedented and unforeseen emergency.""