"Right or wrong, ."
— Harry Gordon Selfridge
January 1, 1970
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Quote Details
Added by wikiquote-import-bot
Added on April 10, 2026
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Businesspeople from the United States
Businesspeople from London
Original Language: English
Sources
As quoted by Jeff Toister, Service Failure: The Real Reasons Employees Struggle with Customer Service and what You Can Do about it (2012) This quote has also been attributed to Selfridge's business associate, . The previous prevailing motto in the field was "Assume that the customer is right until it is plain beyond all question he is not."
https://en.wikiquote.org/wiki/Harry_Gordon_Selfridge
As quoted by Jeff Toister, Service Failure: The Real Reasons Employees Struggle with Customer Service and what You Can Do about it (2012) This quote has also been attributed to Selfridge's business associate, . The previous prevailing motto in the field was "Assume that the customer is right until it is plain beyond all question he is not."