"There is nothing you must hold to more sternly than to be kind and sympathetic. The easiest armor to put on is always cruelty. That armor will, indeed, see you through everything. Vicious condescension toward those without your strength can make you feel momentarily superior. But that easy armor must be forgone. Don't ever curdle that creamy brow with lines of easy disdain, or curl those lips with a popular sneer. Of all the models available, the one of gentleman in our late war is most succinct: Face what you have to face with humor, dignity, and style; protect yourself with knightly grace; have contempt for your own weakness and never encourage it in others; but never, Ralph, never for an instant permit yourself to feel anything other than pity and deepest sympathy for unfortunate comrades who have, after all, fallen in the same battle."