"Pope Francis got up early, at 5 in the morning. Then he would come down from the second floor, where he lived. He would step out of the lift with his slightly unsteady gait and immediately go to shake hands with the doorman or doorwoman on duty, the Swiss guard, the policeman who had worked the night shift, the waiter, the cleaning lady... people who may have worked for many years in the Vatican but whom the Pope had only seen through a telescope. He usually came down with a bag (one of those plastic supermarket bags) in which he put a jar of jam, a box of biscuits... because there was always someone whose birthday or name day it was, and he never forgot. He went on a very demanding trip to Iraq and returned the following Sunday, which was my birthday. Again, he came down with his bag and said, ‘This jar of jam is for you, I didn't forget’."