"Like I say, you gotta have a PhD in engineering just to use your thermostat. And that seems over the top to me. [...] It’s not real nice, you know. If you live in Arizona, you get used to it, but we don’t. And it’s right after a really cold, kind of wet, spring. So we weren’t really up for that at all. [...] You know, there are worse things. I mean, if it were like, say, ten below zero, that would be worse."