"I'll give you another example of what I'm talking about. We've traveled extensively in the United States, and our son often travels with us, and when he does we always try to arrange to have one of those folding beds for him in our hotel room. Beth always calls the hotel in advance and asks them to please write down that we want a folding bed. She calls later to confirm that there will be a folding bed. When we check in, we always remind them that we need a folding bed. So needless to say, there has never- not once, in ten years, in dozens and dozens of hotels- been an actual folding bed in our room when we got there. We always have to call Housekeeping tto ask for it, and nothing happens, so we call again, and maybe again, and of course Housekeeping is not happy about this- These damned guests! Always calling Housekeeping and requesting Housekeeping services!"- and then finally, often late at night, our folding bed will be brought to us by a person who is obviously annoyed about having to deliver beds in the middle of the night to people who should have thought of this earlier. Naturally, I always give this person a tip. In Japan, the bed was always there, at every hotel, when we checked in. This may seem minor to you, but to us it was a miracle, comparable in scope to having a total stranger hold a door open for you in New York City."