"“Tearing out the old, icky stuff is hard, it’s messy—ouch!” He dropped the hammer from his right hand and shook his left. “Ouch!” He danced around for a minute before regaining his composure, picking up the hammer and nail again, then looked at her straight-faced. “And at times it’s downright painful. But you’ve got to be willing to go through the process if you really want to see a true change. Anything less is just a cover-up.”"