"He had been flying passengers long enough to know a good bit…about their group psychology. When a passenger freaked out, few if any of the others ever moved. Most air travellers meekly surrendered their option to take individual action when they entered the bird, sat down, and buckled their seatbelts around them. Once those few simple things were accomplished, all problem-solving tasks became the crew's responsibility. Airline personnel called them geese, but they were really sheep ..."