"In the 1970s and 1980s, business processes were redesigned on average once every seven years. This rate of change was easy for the IT department to follow. The time needed to alter the information systems that supported new or changed business processes stayed within acceptable limits. In the 1990s, the rate of change began to increase and information systems began to lag behind. In 2000, a manager succinctly remarked: “We can completely redesign our business processes every three months and subsequently our IT department needs a year to catch up with the supporting information systems.”"