"There is one view that we can allow these AI [tools] to deal with data and analytics and we let people deal with the caring, and the empathy, and the emotional aspects of care, which I think is absolutely critical... What if technology is capable of high touch engagement? What if AI was also social and emotionally intelligent? For me when I talk about emotional engagement, it’s not just about great user experience with technology... It is about deeper human engagement to enable transformative change in people’s lives... We have the world of design and we have the world of AI and right now those two aren’t built top of each other... But these have to come together. So we, through a lot of psychology, understand how people are thinking about experiencing new technology."