"Jill and I met with the sister of the teacher who was murdered and whose husband died of a heart attack two days later, leaving behind four beautiful, orphaned children — and all now orphaned. The sister asked us: What could she say? What could she tell her nieces and nephews? It was one of the most heartbreaking moments that I can remember. All I could think to say was — I told her to hold them tight. Hold them tight."